Resources

Small business resource hub

Get insights and tools for you, your business, and your community.

The future starts here.

Discover free business resources from Ruby, our customers, and industry experts.

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Guide: Proven strategies for growing your legal practice

Engaging with prospective and current clients is exciting, and each interaction presents an opportunity to win (or lose) their business.

In order to keep these connections with customers alive, a strong and positive online presence is critical. Your business needs to be findable, accessible, and truly representative of who you are, and what your business has to offer.

It’s a lot, but we’re here to help.

Video: Online advertising 101

How do you create Facebook ads? How do you identify your ideal target audience? What’s the best way to allocate budget? What are the best channels to use?

In this interview, online marketing pro David Lambert offers the answers to these questions and more.

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Master your sales funnel.

Discover how to better understand and personally connect with your leads in our free guide.

The only customer service checklist you need

Consumer expectations are higher than ever. Are you delivering the personalized, responsive experiences customers and clients demand? Optimize your customer service with our comprehensive checklist.

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A Ruby receptionist smiles at the camera

Workshop: How to delight clients 24/7

In today’s on-demand economy, legal consumers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your services, and if they don’t see an easy way to connect, they’ll move on.

Never fear, Ruby is here! In this workshop, we’ll share how Ruby uses our proprietary software to personalize interactions, ensuring calls get to the right person while also keeping you in the loop.

5 tricks to wow customers

The number one differentiator for businesses in the 2020s is customer experience.

If you can make the people you serve feel happy, cared for, and enthusiastic about working with your business, you’ll outperform the competition every time.

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The ultimate guide to virtual receptionists

Discover how you can turn your callers into customers with virtual receptionists.

Going virtual—and thriving

Legal consumer expectations are higher than ever. Are you delivering the personalized, responsive experiences clients demand? Optimize your customer service with our comprehensive checklist.

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Remote work bliss

In today’s on-demand economy, legal consumers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your services, and if they don’t see an easy way to connect, they’ll move on.

Never fear, Ruby is here! In this workshop, we’ll share how Ruby uses our proprietary software to personalize interactions, ensuring calls get to the right person while also keeping you in the loop.

5 easy ways to make connections

Creating real, meaningful connections with the people you serve can be as easy as practicing active listening or sending handwritten notes. We’ve put together five simple, actionable ways you can connect with your customers in a personal, authentic manner.

Resources for business owners

Explore a list of businesses offering free or discounted services to small business owners during COVID-19.

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Finding good help just got easier.

The United States is facing a historic labor shortage. Employers of all kinds are encountering the same challenges, especially when trying to fulfill jobs in areas such as customer service, office administration, and sales/marketing.

If your business is facing these issues, Ruby has you covered.

Stop robocalls.

You’re in the zone. Then your phone rings. You don’t recognize the number, but it looks like someone from your area. It could be a prospect, customer, or client. So, you pick up the phone… only to hear spam on the other end.

Ugh.

Let’s end this problem once and for all.

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration

Ruby: live virtual receptionists, 24/7/365

Success stories from the frontlines

“We have pivoted to telephonic and online services in a manner that has allowed business to continue, and even increase. We will continue rethinking how we approach servicing our clients, with particular emphasis on virtual and cloud-based systems to meet our clients where they are.”

“Already being a paperless office organization has certainly been a great thing with remote functioning capabilities ensured there was no gap in service or production.”

“The biggest win we will take away from this experience is the importance of running an operation with reduced overhead, therefore you are able to sustain operations even with a 35% reduction in productivity. I also learned to always be prepared to pivot when the conventional way of conducting business no longer works.”

“As a business owner, learning I need time to think and plan rather than react! Many of the things I have implemented lately would have helped us years ago if I had taken time to think about it. We have added safety and sanitation procedures since we work with older adults. We are adding another service besides relocation services to bring in more business. We have had time to refine our procedures add new processes to help us automate more of our business. We’ve also been getting additional education.”

“Think outside the box. COVID is forcing us to be creative. Our business has actually grown during this lockdown. Now with Ruby, we are more efficient, and our clients are happy.”

 

more insights

C-suite communication

It’s so easy to say, “Here’s what we should do.” It’s much harder to ask people, “What do you think we should do?”

Ruby’s CRO, Rebecca Grimes, shares how organizational leaders can make sure employees feel motivated, connected to each other, and aligned with the company’s values in this blog post.

Equity in the workplace

In this video interview from our popular Business Unusual series, Ruby Brand Manager Jill McKenna speaks to Katie Augsburger of Future Work Design about building equity and keeping expectations real for both employees and customers.

Resources

For more, check out Ruby’s resource library.

Experience the Ruby difference for yourself.

Thousands of businesses love Ruby—and we know you will too. Schedule you consultation today and let us walk you through our service and solutions.