It’s not unusual for legal professionals to juggle the demands of drafting, research, court appearances, consultations, emails, and more with the ever-present need to attract new clients.
Balancing productivity with client acquisition is no easy feat—and often, it’s that critical incoming call that slips through the cracks. Whether you’re knee-deep in documents, meeting with a client, or simply taking a break, you can’t always answer the phone.
Statistically, that unanswered call may mean missing not just an opportunity, but potential revenue.
According to a recent American Bar Association report, responsiveness to client inquiries is a key factor in client retention and satisfaction; yet, many legal professionals allow calls to go unanswered. Unfortunately, a caller who doesn’t reach a real person will probably skip leaving a voicemail or calling again and call the next attorney in their Google search instead.
So, how can you ensure that every inquiry receives the timely, professional response it deserves without sacrificing your focus or compromising billable hours? The answer lies in smart delegation and the right tools.
We explore exactly what that means, along with how to balance productivity with client responsiveness, in our recent article on the 8am MyCase blog.
Read the full article to learn…
- why responsiveness matters
- what clients really expect when they contact your firm
- how pairing a virtual receptionist service with your practice management software can help you capture more opportunities while staying focused on the work that matters most
