Running a small business? You’re probably getting a lot of calls—so many calls that you’re answering the phone in your sleep. Whether you’re in bed, on a coffee date, or just trying to get through your inbox, staying connected with your customers is not always easy.
That’s where the Grasshopper phone service and Ruby duo swoop in to save the day. Together, we create a seamless phone system that makes your business responsive and professional—without doing it all yourself.
Let’s check out how it works, why it matters, and how you can set it up quickly and easily.
What is Grasshopper?
No, we’re not talking about the cute green insect you sometimes find in the grass. We’re talking about the Grasshopper Voice over Internet Protocol (VoIP) service that works as a professional virtual phone system for entrepreneurs and small business owners. It’s specially designed to give you a polished business phone presence—without needing a second phone, complicated setup, or extra headaches.
With Grasshopper, you can:
- Choose local numbers, toll free numbers, or vanity numbers
- Set up call forwarding to your mobile phone or team members
- Read voicemail transcriptions and send business texting
- Manage it all through the easy-to-use Grasshopper phone app
Basically, think of it as your custom business line, voicemail, and call forwarding helper—all rolled into one affordable, reliable bundle. Whether you’re on the go or working from home, the Grasshopper app helps you keep your personal and business calls separate while staying organized with powerful desktop and mobile apps.
What is Ruby?
Ruby is your team of friendly, US-based virtual receptionists who answer your phone calls (and live chats) with care, warmth, and professionalism. We’re here 24/7/365 to make sure every caller feels like your most important customer—because they are.
What Ruby offers:
- Live call answering from real, trained professionals
- Support in English and Spanish
- Lead capture, instant response, and outbound call help
- Appointment scheduling and FAQ support
- Live chat for your website
- Full integration with tools you already use
We don’t just pick up the phone calls—we water and grow connections, so your relationships with clients, customers, or patients can flourish.
How they work together
Here’s the magic: Ruby works beautifully with your Grasshopper phone setup, so you don’t have to pick just one! Once linked, Ruby receptionists can answer calls made to your Grasshopper phone service number—whether it’s local numbers, vanity numbers, or toll-free numbers.
That means:
You keep full control of your business line and call routing through the Grasshopper phone app (or desktop app)
Ruby answers any calls you want us to—full-time, part-time, or just when you don’t feel like it
You get the flexibility of a modern virtual phone system and the human touch of real people
You keep full control of your business line and call routing through the Grasshopper phone app (or desktop app)
Ruby answers any calls you want us to—full-time, part-time, or just when you don’t feel like it
You get the flexibility of a modern virtual phone system and the human touch of real people
There’s no need to decode difficult mobile apps or learn how to use a complicated new software system. Ruby and Grasshopper fit right into your workflow, helping you stay super responsive on the business end of things. It’s a great way to keep your personal and business life separate, so you can avoid burnout.
Why use Grasshopper and Ruby together?
Pairing these services can simplify and streamline how you do things, especially if you’re a small business wanting to stay on top of your game and make a big impact on your customers. Together, these two powerful tools can transform the way you connect with customers:
Professionalism
With Grasshopper phone service, you get a business number and many other features that make you sound like a polished, dependable company. Add Ruby to the mix, and every business call gets answered by someone warm, knowledgeable, and ready to help. It’s like having a front desk team that never takes a day off—welcoming, professional, and totally in sync with how you want to show up for your customers. Together, they make even the smallest business feel like a big deal.
Never miss a call
Running to meetings? On a job? Taking a vacation (finally)? Ruby steps in when you can’t get to your personal smartphone—so you never miss a lead or leave your customer calls hanging, no matter the business hours. Now, it doesn’t matter if it’s Christmas morning or 1am on a Monday—your client (or potential client) will be taken care of right away.
Total flexibility
The Grasshopper phone app keeps you mobile, while Ruby keeps things covered when you’re off the clock. Whether you’re hustling through a busy day or finally taking a weekend off, your business stays open, your callers feel cared for, and you get a little breathing room back. It’s the kind of freedom small business owners dream of.
More leads, less stress
Ruby’s virtual receptionists don’t just answer calls—they capture leads, book appointments, and answer FAQs. You stay focused on your work while we help receive calls and grow your customer base with an instant response that your callers will appreciate.
A human touch
When customers hear a real voice—thanks to our outstanding human Ruby receptionists—on the other end of the line, it builds trust. Not a robotic script, not an endless phone tree—just a warm, friendly person who’s ready to help. That simple human connection makes people feel heard and valued. And when people feel valued, they come back. That trust turns into loyalty. And that loyalty? It turns into glowing reviews, word-of-mouth referrals, and repeat business that keeps your calendar (and heart) full.
What this looks like in real life
Let’s say you’re a solo attorney with a packed schedule. You want to keep your personal life separate from your work, so you decide to get a business number. You choose Grasshopper to get a dedicated number and voicemail for your firm. Now, clients call your Grasshopper number, and friends call your personal number. One problem is solved. Now, imagine you add Ruby. A Ruby receptionist can pick up while you’re in court, taking a lunch break at a food truck, or filling out more (sigh) paperwork—they can even capture potential clients’ info and book consultations.
Or maybe you run a home services company and spend more time in the field than at a desk. Grasshopper routes all your incoming calls to your cell via their mobile app. Then you can choose to have Ruby answer the overflow during busy hours or any calls after 5pm (when you want to disconnect and be with family)—keeping your customers happy and your schedule full.
It’s not just about creating consistent, professional experiences at every touchpoint—it’s about saving time and cultivating the perfect work-life balance.
How to get started
Are you already using the Grasshopper phone service? Great—Ruby integrates really easily with your existing phone number or setup. All you have to do is let us know your Grasshopper phone number, and we’ll take it from there.
New to Ruby and Grasshopper? If you’re in the early days of your small business, we recommend starting by checking out Grasshopper and adding Ruby on after you get started.
But if you have an established business, phone setup, or both, you may find it more efficient to start with Ruby. Tell us about your organization, your goals, and your callers, and we’ll work with you to create the best phone system and customize your call handling instructions for our receptionists.
How to get started
Are you already using the Grasshopper phone service? Great—Ruby integrates really easily with your existing phone number or setup. All you have to do is let us know your Grasshopper phone number, and we’ll take it from there.
New to Ruby and Grasshopper? If you’re in the early days of your small business, we recommend starting by checking out Grasshopper and adding Ruby on after you get started.
But if you have an established business, phone setup, or both, you may find it more efficient to start with Ruby. Tell us about your organization, your goals, and your callers, and we’ll work with you to create the best phone system and customize your call handling instructions for our receptionists.
A better way to do business
Small business communication doesn’t have to be overwhelming—or robotic. With the Grasshopper phone service and Ruby, you get the perfect balance of automation and authenticity for ideal customer satisfaction. Smart tools, real people, better outcomes.
We handle the hellos, so you can handle… literally anything else.
