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Online demo

How does Ruby work?

Ruby makes it easy for any caller or website visitor to reach a real person in seconds, 24/7/365. See how it works in this online demo. Take a full tour by watching the complete 11-minute video or use the buttons below to jump to specific sections.

Introduction

Meet Ruby

We make it easy for any caller or website visitor to reach a real person in seconds. Explore how it works.

Chapter 1

How Ruby sounds like a member of your staff

When you use Ruby, people who contact you feel like they’re talking to someone within your office. The secret is our special combination of people, training, and technology.

Chapter 2

How Ruby chats with website visitors

At Ruby, a live chat conversation is just like a phone call, only typed. We create personal connections with website visitors while capably representing your business.

Chapter 3

How Ruby captures opportunities

Ruby can perform qualification and intake for new customers, clients, or patients. In other words, we make sure you get the information you need from potential customers, and then deliver the right new leads to you.

Chapter 4

How Ruby schedules appointments

Ruby can schedule appointments for you directly on your calendar, so you’re never double-booked. We work with over 20+ pre-approved calendaring platforms, plus others on a case-by-case basis.

Chapter 5

How Ruby collects information from new leads

Ruby can perform lead qualification and intake exactly how you need us to, capturing important information and bringing the data directly in your customer relationship management platform.

Chapter 6

How Ruby blocks unwanted calls

Don’t let robocalls and solicitors bring you down. Our advanced filtering saves you from unwanted, time-wasting calls, so you can make sure your business stays focused on what matters.

Chapter 7

How Ruby collects payments for you

Ruby can collect payments from callers for you. Our payment collection processes are quick, secure, and PCI-DSS compliant.

Chapter 8

How Ruby makes sure calls reach the right person

We’re more than an answering service. Whatever your needs, preferences, schedule, or team size, Ruby makes sure every call reaches the right person—saving you time while providing a great experience for callers.

Chapter 9

How Ruby manages your VIPs

Need to make sure certain callers get extra-special treatment? You can easily manage your contacts, VIPs, and call handling instructions in the Ruby app and dashboard. Just tell us what you need and we’ll take it from there.

Chapter 10

How Ruby acts as backup for your team

When you or your team are too busy to answer the phone, Ruby’s here to make sure callers connect with a real person. Have calls go to us on an overflow or temporary basis. The Ruby app makes it easy to change instructions in seconds.

Chapter 11

How Ruby handles calls in Spanish

No habla ingles? No hay problema. Our bilingual team is available to assist with incoming calls 24/7, as well as outbound calls Monday through Friday from 5am to 6pm Pacific Standard Time.

Chapter 12

How Ruby hires and trains for empathetic service

At Ruby, we hire people who love helping people. Then, we rigorously train them to provide empathetic, professional, and efficient service—saving you time while ensuring the people who contact your business feel heard and validated.

Chapter 13

How Ruby uses artificial intelligence

At Ruby, we believe artificial intelligence should help people connect faster, better, and more meaningfully—all while delivering transparency and efficiency.
Because AI should make caller experiences more human—not less.

Imagine you, powered by Ruby.

Ready to see what Ruby can do for your business and the people you serve? Let’s talk!

Fill out this form to book a consultation with a member of our team.

I am very pleased with the professionalism of the Ruby team when they are interacting with my clients. It is a service that has proven to be a must have in our business.

Abby McCloud