3 signs your business could use bilingual support
Pop quiz: which country is home to the second-largest Spanish-speaking population in the world? A) ColumbiaB) HondurasC) GuatemalaD) The United States If you answered D… you’re correct! If you answered A, B, or C… well, thanks for playing, and please stick around! We’ve got even more fun facts coming your way. In the past, we’ve […]
Virtual receptionists vs. automated phone service
https://youtu.be/zHmRllHD3Ls Talking to customers used to be simple. Someone would call your business, and you—or someone else at your office—would (hopefully) be there to pick up the phone. But in today’s business world, where phone calls are just one of many ways customers reach out, things aren’t so straightforward anymore. You might not be able […]
Ultimate guide to website chat
I moved halfway across the US a few months ago. As I’m sure anyone who’s gone through a similar move can attest, it wasn’t the easiest thing to do—and I found myself in a few situations I didn’t expect. For example, throughout the ordeal, I had some good and not-so-good experiences with live chat tools. […]
Top small business funding options for 2025
The launch of a small business is something to celebrate—but it can also feel like a daunting undertaking, even for the most seasoned entrepreneur. One way to ease the uncertainty and set your business up for long-term success is acquiring sufficient funding. With that in mind, let’s explore a few popular funding options so you […]
How to get more customers over the phone
With faceless e-commerce giants sucking up consumers like black holes, small business owners shouldn’t try to fight fire with fire in such a competitive landscape. Instead, they must go the opposite route—by leaning into the human element and increasing personalization. And your most important channel when it comes to personalizing customer conversations? Your business phone. […]
Pros and cons of using a small business answering service
Is your work phone ringing off the hook? That’s great! One of the most important aspects of any small business is receiving incoming calls. But not every business has the luxury of a dedicated team member monitoring the phones during the workday—not to mention all the calls that come in after-hours. Luckily, there’s no shortage […]
