Compliment and Complement

Ruby Receptionists is in the middle of a compliment campaign. When a member of our team receives a compliment from a client or caller, we turn that compliment into a work of art and display it in the middle of the office for all to see.  From my office, I see brilliant works of art hanging […]

Writing effective messages.

Effective message taking is key to an excellent phone call experience—whether a receptionist or business owner is answering the phone. Here at Ruby, we do a lot of talking. We answer 5,200-5,500 calls every day. That’s a new call every nine seconds for the entire 13 hours that we’re open. Lather, rinse, and repeat 5 […]