We pride ourselves on giving callers the best experience they can possibly have when they try to reach one of our clients.  Our receptionists are the best in the business.  But that’s only half the story.  When our clients call us, we have a Client Services team at the ready to make their day.  We recently added a new player to our lineup, and in her own words, we introduce her to you.

How long have you been a Ruby?
Sara: Since December 5, 2007!  That date is burned into my brain.  I had just left my previous job working for an independent record store to look for something with better pay.  Then I got strep throat, and I spent a week hoping it would go away before I started at Ruby, where I would have to talk all day.  Luckily, I felt better the day before I started.

What is your favorite thing about Ruby?
I’ve always thought the best thing about Ruby is that it’s like a little family.  Everyone is so into taking care of one another and spreading cheer.  We’re just very well taken care of here, and I like that.

What would your dream job at Ruby be?
Sara: Well, to be honest, I’m doing what I wanted to do.  I always wanted to move into client services.

What’s the weirdest job you ever had?
Sara: I’ve not really had any weird jobs … the most horrible job I had was working for a month at a cat clinic.  After cleaning up cat cages for over an hour a day and then having to stick needles in poor little kitties, I knew I would not be there for much longer.

Oh no!
Sara:  Yeah, pretty much everything about that job was traumatic.

Now that you’re starting in a new position, what has been the best or most rewarding thing?
Sara: Well, the most interesting thing has been learning all about how things happen behind the scenes and the technology we use.  Our receptionists and our clients don’t even know it’s there because it’s so seamless and it’s all integrated.  And now that I know all of this, I feel good about helping our clients because I can offer really great solutions and make someone’s day.  That’s a nice feeling!

What was your favorite toy as a child?
Sara: I had a few, but I suppose it was my Mandy & Jenny dolls.  My mom used to play her Barry Manilow records, and I would sit under the dining room table with my Mandy doll when the song “Mandy” came on and sing to her.

What are you going to be for Halloween this year?
Sara: A gold tooth fairy!  I think it’s one of my best costume creations yet!

Are you known for your Halloween costume creations?
Sara: Yes ma’am!  Halloween is my favorite holiday.  I usually throw parties, but this year my apartment is too small.

I guess your gold tooth fairy outfit will be pretty outrageous, huh?
Sara: I’m not sure if it will be outrageous, just very well thought out and detailed. Pink, pink, pink!

I’ve seen a giant pink wig on your desk.  Is your dress going to be equally as bright and pufferific?
Sara: I made a multi-pink tutu that is just amazing (to me), and I have a pink corset top, pink tights, pink shoes, pink hair, pink make up and a wand and necklace made of gold teeth.  I also have a little pouch of gold teeth.

Sounds like a fun outfit, Sara!  Good luck WOWing our clients.  You’ve already WOWed us.

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More Magic Words

Reading time:

Like many people, I learned the power of the word “please” at a young age.  Whether seeking a cookie before dinner or an extra five dollars of allowance money, my parents taught me that I wouldn’t get far without the magic word.

When I started working as a virtual receptionist at Ruby Receptionists, I found two new magic words: Let me.  At Ruby, we field calls for small businesses across the country, and in doing so, our receptionists are asked hundreds of questions each day.  Our aim is to be helpful in every exchange, and meet the needs of our clients and their callers as best we can.  Regardless of whether we know an answer to a question, we always respond by offering assistance, and one sure-fire way to ensure a helpful response is to begin it with the words Let me.  The next time you’re asked a tricky question, give Let me a try, and see the magic for yourself!

Let me find out for you.

Let me look into that for you.

Let me try her line for you.

Being helpful is a way of life at Ruby.  We know that attitude is what counts, and a little eagerness and kindness goes a long way. Let us show you our stuff!

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Rubies for Rubys

Reading time:

At Ruby, we believe strongly in the value of encouragement and recognizing hard work.  By recognizing our employees for a job well done, we are making a solid investment in fostering a better workplace.  The incentive campaign can be a particularly valuable tool in cold, dark winter months when morale tends to wane and flu season rears its ugly head.  For the past several years, we have implimented a fall and winter incentive campaign called “Rubies for Rubys.”

Rubies for Rubys is all about recognizing and rewarding the fantastic work each receptionist does every day.  Every two weeks, our staff leaders posts a new list of three or four ways the team can earn rubies for the coming weeks.  The tasks are always work related or promote the Ruby Core Values.

The receptionists are also given a supply of rubies to give out to their coworkers to recogonize a job well done.  After about 3 months of collecting rubies, the staff is given a chance to use those little plastic gems as real currency in an auction!  During our annual holiday party, the girls get to bid on all sorts of great prizes like paid time off, electronics, trips, gift certificates, and so much more.  Each receptionist at the auction will walk away with a prize, but the top ruby earners get first pick!

So even though the rain is starting to fall, it is still a very exciting time at the Ruby office!

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An ounce of prevention

The best way to deal with flu season is to do everything we can to prevent its spread.  Here at Ruby, we’re taking all the precautions we can to stay healthy!  First, get your seasonal flu shot, and ask your doctor if you should get the H1N1 vaccine as well.  The Washington Post reports that getting your seasonal flu shot this year may help protect you from the H1N1 virus. It’s certainly not as good as getting the separate H1N1 vaccination, but it’s a little added bonus.

Is your employer offering a flu shot clinic?  If not, call your local pharmacy for information on setting up a flu shot clinic and suggest the idea to your employer.  Or, find a flu shot clinic in your area.

Who shouldn’t get a flu shot?
– People who have had a bad reaction to the vaccine in the past
– People with egg allergies
– Children under 6 months old
– People who have a cold or the flu (wait until you’re better)

Things you can do every day

You’ve probably been hearing it non-stop, but be sure to wash your hands (and carry hand lotion for dry skin) and use a tissue or your sleeve–not your hands–when coughing and sneezing.  You may also consider keeping hand sanitizer on hand (get it?)and wiping down common surfaces with disinfecting wipes.

If you or your family gets sick

Stay home!  Better to miss a couple days of work than risk spreading the flu to your co-workers.  If you work and you have children, plan ahead either to stay home or arrange for child care.

Get educated

Go to www.cdc.gov or www.flu.gov for more information on the flu, the 2009 H1N1 virus, and vaccinations.  If you have questions, ask your doctor.

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.