Receptionist Etiquette Tip: Three Phrasing Musts

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The remote receptionist team at Ruby aims to sound stellar during every call we field.  Try these three tips from our telephone answering experts, and you’re sure to make a great impression over the phone! 1. Avoid filler words such as um and like, uh-huh or mm-hm.  Using fillers can be a tough habit to break, but it’s a worthy goal […]

Ruby in the News: Illinois State Bar Association Newsletter

We’ve learned that Robert C. “TJ” Thurston, a Ruby fan, has written a glowing review of our live virtual receptionist service in the Illinois State Bar Association‘s Legal Technology newsletter! If you’re a member of the Illinois Bar, I highly recommend checking it out in its entirety! Here are a few of my favorite excerpts: We’d also like to […]

Receptionist Etiquette Tip: Great Answers to Common Questions

Receptionist phone etiquette tips for the stellar receptionist Ah, the art of the phone call. In the world of business, how your company says “hello” can set the tone for your customer experience — and Ruby’s live virtual receptionists are brilliant artists, to say the least. Through our years of answering calls remotely, we’ve learned […]

Ruby Receptionists Races for the Cure!

On Sunday, September 19th, our team of outstanding virtual receptionists took to the streets of downtown Portland to raise funds and awareness for the fight against breast cancer. The Ruby team was 25 strong and walked proudly alongside thousands of fellow Oregonians to support the Susan G. Komen Foundation. According to Komen Oregon, 40,000 runners, walkers and volunteers […]

Receptionist Etiquette Tip: Match Your Caller’s Pace

The telephone answering team at Ruby® Receptionists fields calls from all types of folks with all types of personalities, and we do our best to make each of them feel special. We’ve learned that it’s easy to size up a caller’s preferred communication style within a few words — just listen! Matching a caller’s style […]

Ruby Gems: September Anniversaries!

Just look at all of the wonderful Rubys celebrating anniversaries this month! We have three whip-smart virtual receptionists, Kristen C., Kris R., and Lauren A., one quirky Sales and Marketing Associate, Katie Wilson, and one multi-talented part-time Client Services Associate, part-time virtual receptionist, Christina Messinger, all of whom are celebrating anniversaries at Ruby this month! […]