Let’s Hear it for Ruby’s New “Beep” Feature!
There are lots of cool new features on the horizon for Ruby® Receptionists’ virtual receptionist service, but be sure to keep an ear out for one in particular: the beep! Starting May 1st, when one of our friendly live virtual receptionists transfers a call, you will hear a beep when your caller is on the line. […]
How to Handle Customer Feedback on Social Media
Guest blogger, and Ruby client, Michael Reynolds is President/CEO of SpinWeb, a professional website design, website development, and online marketing firm located in the beautiful city of Indianapolis, Indiana. SpinWeb specializes in non-profit website design and corporate website design, as well as content marketing strategies. Michael is also an Internet marketing speaker and gives regular presentations […]
Ruby to launch a new communications platform on May 1st, 2011!
We are thrilled to be launching our customized communications platform on May 1st! We worked with KRP Communications to select Interactive Intelligence‘s Customer Interaction Center software, and the brilliant programmers at CSG Professional Services worked diligently to customize it to best enhance Ruby’s unique virtual receptionist service. With this flexible new platform, we’ll be able to offer even more features to clients. We […]
Receptionist Etiquette Tip: How to Answer Any Question With Confidence
If you answer phones like our team of live virtual receptionists, you probably field a lot of questions each workday. Here at Ruby®, we know that no matter how complex a question is, there’s always a friendly, professional way to respond. And here’s the best part: you don’t even need to know the answer to a […]
Ruby Walks for Autism Awareness!
Yesterday a group of Ruby®‘s virtual receptionists, staff managers, and friends walked to raise awareness for autism in the 9th Annual Autism Walk-a-Thon. As you may know, April is National Autism Awareness Month, and it’s a cause close to our staff’s hearts. One of our effervescent staff managers, Ang Gray, has a rambunctious little girl named Piper who […]
Hats Off to Heather Q and Taylor, Our New Phone System Experts!
In preparation for our virtual receptionists’ big switch to the new Ruby platform, we sent our trusty Programmer Heather Q Brackett and Taylor Ramsauer in our IT department down to Irvine, CA for a week-long training at Interactive Intelligence‘s office. While they were there, they soaked up all there is to know about the new phone system […]
Ruby Gems: April Anniversaries!
We have some truly great Ruby®s celebrating anniversaries this month — and that’s no April Fool’s Day joke! Client Services Associate Kate Carroll and virtual receptionists Emily B. and Kim K. found their ways to Ruby one year ago. Receptionist Team Lead Holly S. and Director of Sales and Marketing Diana Stepleton are both celebrating their […]
