What’s the Difference Between Landlines, VoIP, and Number Hosting Services Anyway?

6 old vintage rotary dial up telephone instruments in white and black viewed from overhead on a dark gray background

Our virtual receptionist crew knows that whether you’re just starting out or are thinking of switching to a new phone system, the wide world of telephony can be a confusing place. The folks in the Ruby® Sales and Client Services departments are always happy to help clients with their phone services (and even hop on conference […]

Telephone Etiquette Tip: 3 Reasons to Skip Formality

When it comes to politeness, the virtual receptionist team at Ruby® knows a thing or two; friendliness and professionalism are our forte! However, we’ve found that terms like Sir, Ma’am, Mr. and Ms. aren’t always the best path to politeness over the phone. Where names are concerned, we recommend following a caller’s lead — if your caller introduces herself as Mrs. Henderson, address […]

Our Favorite Free Social Media Tech Tools: Hootsuite, Bitly, and Picasa

Since Ruby® Receptionists is a virtual receptionist service, serving clients across the country, we don’t always have the opportunity to meet our clients face to face. However, we enjoy getting to know our clients and Creating Community with everyone we chat with over the phone. So how do we connect with our clients? Besides dropping handwritten […]

You’re Invited to a Night at the Movies with Ruby!

Next Thursday, Ruby® Receptionists is proud to be sponsoring a special screening of Academy Award® nominated director Roko Belic’s new film HAPPY — and you’re invited! Quite a few Rubys will be in attendance, and if you’re in the Portland area, we would love for you to come with us, on the house! As you may […]

Receptionist Etiquette Tip: 3 Tips for Verifying Names Politely

Verifying names on the phone can be a tricky! …especially if customers call expecting you to be familiar with them. The talented virtual receptionist team at Ruby® finds verification to typically be non-essential, but there are some instances where checking the correct spelling is imperative. Perhaps you’re sending an email to follow up with a […]

Ruby’s Virtual Receptionist Service: Behind the Scenes with FAQs

Recently, we took a peek into how Ruby®‘s virtual receptionists in Portland, Oregon are able to sound like their sitting in an office miles away. Specifically, we looked at the advanced software that our virtual receptionist service uses to sound so seamless. But that’s not to whole story. Our virtual receptionists have a myriad of […]