Ruby Celebrates Success with Dress For Success Oregon!
On Friday, a group of our fabulous virtual receptionists stepped out to celebrate with Dress for Success’s annual fundraising dinner and fashion show! We we were thrilled to sponsor a table at the event, and we enjoyed meeting some extraordinary people, hearing lots of heartwarming stories, and checking out some out fashion from local designers. As a company […]
Client Spotlight: Attorney Anthony Bompiani
We’ve had the pleasure of working with solo attorney Anthony Bompiani for the past 3 years. In addition to his successful law practice, Anthony is currently presenting CLEs throughout Pennsylvania for several county bar associations, particularly focusing on using technology in law. Subjects include smartphones, eReaders, apps, social media, as well as our live virtual receptionist service! We chatted with […]
What Does Happiness Have to Do with Customer Service?
These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. According to a survey by ClickFox, 64% of consumers say that a company’s reputation for customer service heavily influences their decision to do business with them, and it’s more important than price in keeping them as a customer. So how can […]
If the Shoe Fits: There’s No Place Like Ruby
Ruby is a family. That, more than anything, is something that makes my day-to-day job so fulfilling. I have worked at Ruby Receptionists as a virtual receptionist for nearly four years and take pride in how far the company has come while still maintaining a close-knit, caring sense of community. Jill Nelson, our CEO, envisioned “Ruby” not only […]
Receptionist Etiquette Tip: Excellent Messages Made Easy
We don’t mean to brag, but the Ruby® crew is pretty good at what we do — in fact, our clients consider us the best virtual receptionist team around, and that makes us beam with pride. Taking great messages is one of the ways we shine, and today, we’d love to share a few simple ways […]
The Table Stakes of WOW-Worthy Service: Do What You Say You Will Do
Part Three in the “Ruby Service Pyramid” series. If, like us here at Ruby, you’ve decided the way to grow your business is through providing legendary service, you know you must absolutely follow through on your commitments. Doing what you say you will do (or DWYSYWD), while such a fundamentally basic principle, seems to be […]
Confessions of a Virtual Receptionist: Slowing Down in a Sped Up World
It seems we don’t always give great thought to our behavior on phone calls these days. With smartphones we’ve even lost those last precious moments of dialing time, which used to allow us to get into a proper “phone call headspace.” The thought of a rotary phone, watching each number inch back around to its […]
