Ruby CEO Jill Nelson named a 2012 Customer Champion by 1to1 Media!

We’re excited to announce that Ruby Founder & CEO Jill Nelson has been named a 2012 Customer Champion by 1to1 Media! Each year, 1to1 Magazine chooses a handful of customer-focused leaders who excel at creating a culture of exceptional customer service, and this year, they chose Jill for her innovation and unique approach to customer-centricity: Give your […]

Transparent Metrics Create Employee Buy-In

How transparent is your company? Do your employees know how well your business is doing? Sharing your metrics lets employees know you trust them, and that’s a powerful motivator. And once they understand where the bar is set, they’re better equipped and inspired to achieve and even exceed it. So what can you do to demonstrate transparency […]