Create Open Feedback Systems to Empower Employees
Businesses thrive on innovation. And often, the best new ideas come straight from your employees. They interact with customers, recognizing their pain points firsthand, and can determine patterns as well as opportunities for change. Empower your greatest resource by providing frequent and simple ways to offer feedback! Here are just three ways your team can […]
What’s the Secret to Ruby’s #1 Company Culture?
Since Ruby was named the #1 best small company to work for in the U.S. by FORTUNE Magazine, a lot of folks have asked us, “What is Ruby doing out there in Portland?!” Ruby Receptionists is unlike any traditional answering service; in fact, it’s unlike any other business, full stop. We have theme days every Friday (like […]
Ruby’s Fifth Annual Volunteer Night at the Oregon Food Bank
Volunteering at the Oregon Food Bank has become one of our favorite Ruby traditions. For the past five years, Rubys have gathered around Thanksgiving to package food for families in need, and last night, almost half of our virtual receptionists and staff chose to spend their evening giving back to our local community! Even before our arrival, […]
Is Your Call Screening Style Impressing or Annoying Customers?
How many questions are your customers asked when they call your company? Does your receptionist have a checklist of queries for each caller? The first few moments of a phone call can create an impression for a first-time callers, and make a longtime client feel appreciated…or slighted. Your receptionist’s call screening style is an important […]
Is Your Call Transfer Style Losing You Business?
When your receptionist transfers a call to you, what kind of experience is your caller having? Your company’s call-handling style can make a big impact on your clients and potential new customers. Whether you’re deciding how to handle your calls or already have a system in place, this customer touchpoint holds a lot of sway […]
