Is Your Receptionist a Gatekeeper or a Brand Ambassador?
Do you describe your receptionist as a “gatekeeper”? It’s a common term in receptionist job descriptions these days. Highly-trained receptionists can limit interruptions by carefully screening calls and deciding which lucky few are transferred through. The intention is noble: To increase office productivity. However, by positioning clients, potential clients, and other callers as the “enemy,” […]
What’s Your Career Superpower?
Virtual receptionist Whitney M. shares how using your strengths can help you find fulfillment in the workplace. We’ve all been asked that worn-out question, “What do you want to be when you grow up?” Maybe it was a cowboy, or even a superhero! Do you remember? Mine was always a tossup: Doctor or Circus Performer. As […]
Ruby Celebrates a Stellar Year with our Annual Holiday Gala!
2012 has been quite a year for Ruby: We earned a Lighthouse Award for our 5-year rapid growth, launched the “Five at Five” paid sabbatical program, and designed new employee happiness initiatives. Our CEO Jill Nelson was recognized for her commitment to customer-centricity and had the pleasure of sharing our culture with other businesses across the nation. Of the many amazing […]
