Wow ‘Em with Kindness: How to Turn a Frustrated Caller’s Frown Upside Down

Talking with the occasionally frustrated caller can be intimidating, stressful, and even a bit scary. But with the right skills, a difficult call can be turned around, and improving a caller’s mood might be easier than you think. The next time you’ve got a less-than-happy caller on the line, try these tips: Allow some venting room. One nice […]

Great Greetings in Transition: How to Answer the Phone During a Merger

Your telephone greeting sets the tone for the call and can leave a lasting impression. The best phone greetings include a friendly salutation, your company name, and an offer of assistance. However, Watercooler reader Kisha brought up an interesting question: How do you phrase your greeting when your business is undergoing a merger? She writes: Our company was just purchased by a […]

How to Break Down Silos in Your Business

Unless your company produces grain, no growing business wants silos. Insulated departments can unknowingly double their efforts by working on similar projects and cause a host of other issues. How can your company stay on the same page? Share the Big Picture at Staff Meetings. Company-wide staff meetings are a great time to celebrate how far you’ve come and […]

Ruby Receptionists Resolutions for 2013

How to show your customers love

In the spirit of the New Year, we asked our virtual receptionist team what they’d like to accomplish in 2013! Here’s what our team has planned: Virtual Receptionist Erin: My mom got me an amazing grateful book, and my resolution is to write in it every day for a year! Virtual Receptionist Jessica M.: I’m looking forward […]