Rubys Rocked the Shamrock Run!

Engulfed by an inspirational, sea of green! Thanks to the idea of one of our virtual receptionists, that’s how a team of over 30 Rubys and friends began their St. Patrick’s Day, at the 35th annual Shamrock Run. With over 35,000 participants, did you know that this is the largest running and walking event in […]

How to Make a Connection in 30 Seconds or Less

When I first started working at Ruby Receptionists, I remember thinking to myself, “Okay, I can answer phones all day. That will be easy!” It wasn’t until I started taking phone calls that I realized it wasn’t just about answering and routing calls, it’s about adding extra value to our clients’ businesses and brightening callers’ […]

Don’t Leave Customers Hanging: How to Avoid Dead-End Replies

Providing help to customers and potential clients is important, but for some tricky customer questions, there’s just no way to respond positively, right? Not so fast! The next time you feel a negative response on the tip of your tongue, try these three alternatives to common dead-end statements: Dead end: “She’s unavailable.” Alternative: Offer to […]

Ruby is a top 3 Medium-Sized Business to Work For, for the 3rd year in a row!

“’Coming to work is like being hugged by 100 wonderful people all at once!’ said one employee…Asked how the company could improve, workers are hard pressed. ‘Water slides!’ suggests one.” There could only be one company with survey responses like these. The crowd began to erupt into applause and peels of delight. “Ruby Receptionists is […]