As a member of Ruby’s Client Happiness team, my job title is Problem Solver & Happiness Maker. Every day, Problem Solver & Happiness Makers like me tend to our clients’ needs by updating their accounts, tweaking call handling, and delving into the world of telephony as we aid clients with call forwarding and head-scratching technology queries. We help clients get the most out of Ruby.
We solve problems, but we also want to exceed their expectations and brighten their days. How does one live up to a job title like that?
- We have the right attitude. A Problem Solver & Happiness Maker’s motto is to be fascinated instead of frustrated. We love a good challenge; getting to the bottom of a mystery is exciting! We are here for our clients and love to help.
- We do what we say we will do. While being highly responsive to client emails and calls, we also follow up with our clients to make sure they are enjoying our service. If a client decides to try out new call handling, we will call that person a few weeks later to ensure that everything is working well. We see matters through to the end.
- We make connections. Our clients are people, just like we are! A Problem Solver & Happiness Maker is always open to getting to know her clients – in fact, she thrives on it. We develop real and true relationships with the people we help every day, and we cultivate them because we genuinely care.
My favorite part of being a Problem Solver & Happiness Maker is how I solve puzzles, and how my efforts can turn a client’s day from stressful to wonderful. If you’re a current client, please let us know if you might like help with anything at all – we’d be delighted to hear from you!