Problem Solver & Happiness Maker

As a member of Ruby’s Client Happiness team, my job title is Problem Solver & Happiness Maker. Every day, Problem Solver & Happiness Makers like me tend to our clients’ needs by updating their accounts, tweaking call handling, and delving into the world of telephony as we aid clients with call forwarding and head-scratching technology queries. We help clients get the most out of Ruby.

We solve problems, but we also want to exceed their expectations and brighten their days. How does one live up to a job title like that?

  • We have the right attitude. A Problem Solver & Happiness Maker’s motto is to be fascinated instead of frustrated. We love a good challenge; getting to the bottom of a mystery is exciting! We are here for our clients and love to help.
  • We do what we say we will do. While being highly responsive to client emails and calls, we also follow up with our clients to make sure they are enjoying our service. If a client decides to try out new call handling, we will call that person a few weeks later to ensure that everything is working well. We see matters through to the end.
  • We make connections. Our clients are people, just like we are! A Problem Solver & Happiness Maker is always open to getting to know her clients – in fact, she thrives on it. We develop real and true relationships with the people we help every day, and we cultivate them because we genuinely care.

My favorite part of being a Problem Solver & Happiness Maker is how I solve puzzles, and how my efforts can turn a client’s day from stressful to wonderful. If you’re a current client, please let us know if you might like help with anything at all – we’d be delighted to hear from you!

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Dress for Success 2013Last Friday, a group of Ruby’s fabulous virtual receptionists showed their support for a great cause in style! Celebrate Success is Dress for Success’s annual fundraising dinner and fashion show, and as a company comprised mostly of women, it holds a special place in our hearts. We know that second only to personal relationships, work is the most important determinant of quality of life.Ruby Receptionists' Founder and CEO Jill Nelson

This is Ruby’s third time sponsoring a table for the Celebrate Success benefit and we were proud to extend our involvement in a new direction this year. Our very own CEO Jill Nelson was a model in the runway show! In addition to being a mentor for the ladies at Ruby, she speaks for Dress for Success as part of the “Going Places Network” series, which focuses on keeping a positive outlook during the job search. Jill was delighted to participate in this year’s benefit as one of their community models and help Dress for Success.

To learn more about Dress for Success or make a donation, check out their website!

 

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How Gossip Can Be Good for Business

Reading time:

Problem Solver & Happiness Makers Jill Holmes and Tiffany Nevatt

Are you looking for a way to strengthen relationships, create community, and build a warmer, friendlier workplace? A little gossip might do the trick — positive gossip, that is. Our brilliant Star Service and Receptionist Cultivator Ang Gray has championed positive gossip (or “posi gossi,” as she calls it) around our office, and as anyone at Ruby will tell you, it’s worked wonders. Trust me — you want Ang talking about you when you’re not around! Whereas malicious gossip can be detrimental to office morale, positive gossip works in the opposite way, and almost magically so. A few kind words exchanged behind the backs of coworkers can go a long way in building a welcoming workplace! Here are three reasons to give it a try:

1. Positive gossip makes you feel good. First, let’s cover a selfish reason for lauding coworkers when they’re not around: It feels great. Give it a try — the next time you’re chatting with a teammate, try talking up one of your fellow employees. You’re sure to get a case of the warm fuzzies.

Did you hear Lauren on that sales call earlier? She is amazing!

2. Positive gossip can help curb negative gossip. Speaking positively about teammates can be a great way to steer negative talk in a better direction. When a teammate complains to you, offer a positive perspective.

I heard Tim’s presentation was a flop. I don’t think he’s doing well in his new position.

That surprises me! He’s such a hard worker, and it seems like he’s really enjoying his new role. I’ll check in on him to see if he needs any support!

Wow — with a little positive gossip, we just turned hearsay into a whole new ballgame! When you gain a reputation for positivity, coworkers are less likely to bog you down with bummer behind-the-back talk. And, if they’re smart, your teammates will follow your lead and reap the mood-boosting benefits of positive gossip themselves (see #1)!

3. Positive gossip builds trust. If you’re a leader, making a habit of positive gossip is essential. When your teammates notice you spreading good news about their fellow employees, their trust in you will be amplified. Furthermore, you’ll set a powerful example: Want to grow with this amazing company? Let your positivity shine!

We all know work can be stressful at times, and the temptation to tear down a coworker when the going gets tough can be a strong one. Thankfully, the yearning for a happy, healthy workplace is a strong one, too, and positive gossip is one of the many ways you can help keep your office environment inviting, upbeat, and safe. Now get to the break room and start gossiping!

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Formal does not equal professional in business“Manners are sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter which fork you use.” – Emily Post

What do you think of when you hear the word “formal”? Do you see visions of a suit and tie, someone who addresses folks by Mr. and Ms., maybe even someone who is a bit…stuffy? Now think of the word “professional.” You might think of someone who is great at what they do, gets projects done on time, and is always courteous. In business, having manners isn’t so much about following a strict set of rules; it’s about making the other person feel comfortable and doing a top-notch job.

In fact, being overly formal can be just as offensive as being too casual. Clients could interpret your aloofness as coldness, disinterest, or even condescension. Even something as simple as addressing customers can turn into a faux pas. Say you receive a call from a new client by the name of “Pat Jennings.” It can be difficult to distinguish gender over the phone, especially if they’re on a cell phone or speakerphone. One slip up — “How may I help you, Ms. Jennings?”…”Oh! My apologies! Mister Jennings!” — can ruin a sale.

The next time you meet a new client or chat with an existing one, follow their lead. If they introduce themself as “John,” go with that. If they prefer “Mr. Smith,” say, “Pleased to meet you Mr. Smith!” Match their tone and pace, and remember: being cheerful and friendly will help put everyone at ease and make a great impression for your company!

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Ruby CEO Jill Nelson, Sales Associate Ashley Fisher, Director of Marketing Kevin Gillam, and I are representing Ruby Receptionists in Chicago for the annual ABA TECHSHOW! We had a fantastic time last year and were delighted to meet many of our clients in person. Looking forward to seeing some now-familiar faces as well as a few new ones this year!

If you’re attending, stop by Booth #417 — we’d love to meet you!

ABA TECHSHOW 2013 Booth #417
Longtime Ruby fan, Sam Glover, me, and Ashley Fisher at the ABA TECHSHOW

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Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.