Small talk—it’s not just about the weather anymore!

Everyday chitchat can be a great opportunity to create meaningful connections with customers. Here are some ways to break the ice:

Location, location, location. Collecting a physical address or telephone area code can create the perfect jumping-off point for a conversation. What do you know about the customer’s area? Have you been there? Maybe you have plans of visiting. If so, talk about it!

My aunt lives in Tempe! So much delicious food there—have you been to Casa Reynoso?

If not, ask about it!

You live in Missoula, Montana? I’ve heard that’s a great little college town. How do you like it there?

Background noise. Busy folks don’t always have time to wait for the most opportune moment to make a phone call, and sometimes life happens in the background. No problem! If the dog barks, ask what kind it is. If you can hear their kids playing, give props to the caller for their multitasking parental skills or mention that you have your own little ones at home.

Ask open-ended questions. Forgo the standard, “How are you today?” since it often leads to dead-end responses like, “I’m good.” Instead, ask about your customer’s plans for the day, weekend, or upcoming holiday. Open-ended questions allow conversations to transpire, and the more there is to talk about, the easier it is to find common ground!

How do you make connections with your customers? We’d love to hear your connection-making tips—share with us on Twitter, @callruby!

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You might be wondering how a virtual receptionist service like Ruby can positively impact your business. Our goal is to deliver world-class customer experiences, and part of that means our receptionists answer every call live. No need to fret about callers going straight to your voicemail—Ruby has you covered!

Employee-of-the-Month

Here are just a few ways Ruby can work with your business:

  • As your full-time receptionist. Our virtual receptionists are never late, sick, or on a break. Simply forward your phone line to us once, and then forget about it! Callers will be greeted with a warm and friendly voice, typically by the second ring.
  • On and off throughout the day. What if you prefer to speak with your clients directly when you’re available? Ruby is a great solution! You can take calls yourself when you’re able to, and anytime you’re unavailable, Ruby is there for you! Simply forward your calls to Ruby when you are out of the office, in a meeting, or at lunch.
  • For overflow. Perhaps you already have a receptionist in your office, and you’re looking for some extra help. Many phone providers offer a feature known as “Call Forward/Busy No Answer” or “delayed call forwarding.” Anytime your line is busy or rings unanswered, calls will ring to Ruby instead of your voicemail. Callers are guaranteed an excellent experience even if your receptionist is on another call or away from their desk for a moment.

Do you have questions about which option will work best for you? Feel welcome to chat with us at 866-611-7829, or Tweet us @callruby!

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.