We were excited to chat with Karin Conroy, owner of Conroy Consults, a marketing firm for lawyers and law firms that specializes in website design and development. Ruby has been her full-time receptionist for six months!
What makes a great lawyer website?
Good question! It would be so much easier if there were one simple answer. Typically, a great site needs to have a balance between strong messaging and visuals, plus great technology so it functions well and can be found.
Why do first impressions matter for legal practices?
All small businesses need to consider their first impressions, especially law firms. For law firms, their potential clients are often facing very personal or difficult situations and really need to feel as though someone cares and can solve their problem. These are all things that are accomplished through subtlety like tone and body language. Now most people make their first impression either online or over the phone.
What is your favorite part of your job?
I have an amazing balance between work and life. I’m able to work anywhere in the world (literally) so we travel often. We’re able to spend time with our family during typical “office hours.”
What is the biggest change you’ve seen in your business since hiring Ruby?
People don’t feel like I’m hard to get ahold of, even though I rarely take their calls (less than before). They often comment that they “talked to someone in my office.” I work out of my house, so it makes it appear as though my business is much larger. People respond with a higher level of respect for my time rather than thinking I’m a one-person firm whom they can call anytime.
What do callers think of your receptionist?
I get positive comments nearly every week and have referred many of my clients, only after they’ve asked where I found such a great service.
Thanks to Karin for catching up with us! If you’d like to learn more about Karin’s marketing firm, feel welcome to visit Conroy Consults’ website here.