Looking for a new way to create great experiences for your customers and coworkers, and maybe even give them something they don’t know they want? Look no further than these three letters: F Y I.

When your caller doesn’t provide enough information for a message, you can still be helpful by passing along what you do know, even if all you know is that you don’t know much! We call these FYI messages, and they’re great for keeping the lines of communication open.

Here are a few instances when an FYI can save the day:

“Thanks but no thanks. I’ll call back.”

Any time you offer to take a message and the caller would rather call back, why not send one anyway? An FYI message may be all your coworker needs to move forward with helping that person. If you have a name, great! If you have the number or caller ID, double great! Now all your FYI needs is a helpful note. She declined to leave a message and said she’ll try again later. Just think, if this were a potential new client, your coworker could return the call and save that sale before the caller finds another company to do business with.

“I’ll leave it on the voicemail.”

People don’t usually have the bandwidth to constantly check their voicemail, so if you know your teammate has one waiting, give them a heads up. Forward whatever info the caller gave you just in case they don’t leave it on the machine. Mary said she would like to speak with you before tomorrow’s meeting. I transferred her to your voicemail.  A voicemail combined with a written notification is the 1-2 punch of messages!

“Maybe you can help me.”

Say Jane calls to speak with John. She has questions, and when John is unavailable you find that you’re able to answer them for her. Leave John a note saying so! Jane asked about pricing, which I provided. She’s all set! No need to return her call. He will certainly appreciate hearing that his caller was taken care of. His customer has the info she was looking for, John is in the loop, and you’ve been attentive and helpful to everyone involved.

FYIs are exactly that – For Your Information – and when it comes to messages there’s no such thing as too much of it!

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.