Taking the happiness journal challenge: Jennifer Orr.

A few years ago, I was complaining to a friend about the terrible, horrible, no good, very bad day I was having. My friend listened patiently, and then said something that has stuck with me ever since: “You know, your body only feels anger for something like 60-seconds. After that, you’re choosing to be angry.” […]

5 SEO tactics that create a better customer experience.

As a local business, it’s your goal to provide the best customer experience in your industry. You want to please people with your services so that they not only come back, but they tell their friends about you as well. A great way to improve your relationship with customers is by using SEO (search engine […]

Designing a complete customer experience: make it easy to start.

One of the most delicate moments in a customer’s lifecycle is the time between their first exposure to your business and when they make a purchase. For many services, this is known as the customer onboarding process, and it’s important to spend time designing this process to be simple and transparent. From the moment a […]

Happy 12th birthday Ruby!

12 years ago, Ruby Receptionists began its journey to restore the lost art of human interaction in an increasingly technology-focused, automated world. From our humble beginnings working out of a small office with leaky pipes, the last decade has seen us grow to two locations with more than 200 employees. Yet, despite our growth, our mission remains […]