Create a better customer experience by eliminating scripts.

Have you ever called a company’s support line looking for help, only to hear the same lines you’ve heard a million times before? How did that make you feel? Great customers experiences are driven by personal connections and the willingness to go above and beyond. This can rarely be achieved with dictated responses. At Ruby, we’ve found […]

Understanding your phone forwarding options.

Forwarding your phone for the first time can be a tricky business. There’s a good chance you’ll find yourself having some confusing conversations with some less-than-helpful service representatives. When you’re shopping for an answering or virtual reception service, it’s useful to be prepared with some basic information ahead of time. Luckily, our Client Happiness team […]