5 service power phrases you should steal.
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. Service power phrases are a way your business can make them work for you. It might sound simple, but a little intentionality goes a long way. At Ruby®, we’ve found careful and positive phrasing leads to […]
WOW story: tackling the midweek slump.
This WOW story begins, as many at Ruby do, with a phone call. It was a typical Wednesday when receptionist Peggy received a call for Ruby client Pam. Before taking the call, Pam asked Peggy how she was doing today. Excited by the opportunity to chat, Peggy responded enthusiastically with, “I’m great!” A bit taken […]
How to Overcome Your To-Do List Anxiety
One of the great ironies of the modern workplace is how much time we spend trying to make our systems work for us rather than against us. So often, the systems meant to help us instead leave us feeling there is more to do than there is time to do it, which can be unsettling, […]
5 hacks to start your day off right.
The way your morning goes can have a real impact on your day—and your productivity. These five simple habits will kick start your day: 1. Put things in their place. What’s the saying? “Clean house, clean mind”? Your desk is no different. Make yourself a clean, ergonomic, cheerful environment to spend your days and set […]
