What mobile callers want & how to deliver.

Smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses prepare for these calls? What are mobile callers seeking? According to Invoca, smartphone users typically reach out for three reasons: To get a quick answer. Scrolling through your website or FAQ […]

Tackling the classic dilemma: hire in-house or outsource?

The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of hiring an in-house employee can be downright crippling to a budding business. Before you place that want ad, consider these expenses: Salary, and then some. Depending on where […]