Tech-enabled virtual receptionist vs. automated phone service.

Before the technology boom, there was only one way to get your office phone answered—someone had to physically pick it up. These days you have plenty of options. With phone trees, automated phone systems, and auto-attendants, you don’t even need a real person at your phone anymore. Or do you? In the age of technology, […]

Building a bridge between technology and human interaction.

The Ford Foundation recently wrote an article about the way bots are changing the face of donor engagement for nonprofits. One bot brings an organization to the surface of the Twitter-sphere by posting photos of obscure pieces of art. Another bot, created by Lokai and Charity: Water lets people “Walk With Yeshi” on a two-and-a-half […]