Extra! Extra! Ruby acquires ProfessionalChats!

If you are a small business owner and haven’t explored adding chat to your website – now is the time! Ruby acquired online chat service provider, ProfessionalChats, and soon Ruby customers will be able to add online chat to their website, Facebook, and Google listing, all powered by the same friendly and personal Ruby service […]

The top 10 ways to destroy customer retention.

Customer retention is the fine art of keeping your customer base delighted by your service and loyal to your product. While customer retention is on the radar for most business owners, it may get lost amidst the day-to-day tasks that keep a business moving. Taking existing customer relationships for granted is rarely intentional, but it […]