Ruby Content

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Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
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Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
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A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

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Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
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[Podcast] Marketing insights with Rebecca Grimes

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Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
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Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
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Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
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Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
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Ruby customer feature: Opportunity during crisis with Juan Huizar

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Inclusive marketing—with Michelle Ngome

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High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

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Making a Connection During Intake

Reading time:

In this podcast interview on LAWsome, Ruby’s Diana Stepleton and hosts Jake Sanders and Paul Julius, explore the importance of making a friendly connection while gathering critical details during the intake process. A helpful tone and professional manner can go a long way in helping make sure your potential new clients feel heard, taken care of, and invested in your firm.

Tune in for all the helpful details here!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

The ultimate guide to live chat.

Reading time:
The ultimate guide to live chat

Are you meeting your audience where they are, on your website, and providing them with excellent experiences?

In fact, your potential new customers are on your website right this moment. Are you capturing them? Do you have a way to start the conversions while you’re reading this ebook?

80% of customers say the experience a company provides is as valuable as its products and services. Live chat empowers you to provide your customers with excellent experiences, while still having time to sit down and read an ebook.

In our guide you’ll discover:

  • The power of live, online chat
  • The negative impact of chatbots
  • 5 strategies to improve live chat software effectiveness
  • Online live chat agent best practices
  • And more!
  • Download the Ultimate Guide to Live Chat and discover the revenue-generating power of sales-trained chat specialists for your website!

Find out how you can turn your website into a lead generating machine!

Get the guide!

Ruby Content

View All
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
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Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

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Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

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Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Donna Cutting, Founder and CEO of Red Carpet Learning Systems and longtime Ruby customer, was recently a guest on John Jantsch’s Duct Tape Marketing podcast! During their time together, John and Donna discuss the value of giving your customers the “red carpet” treatment and how many business owners get so caught up in trying to generate leads that they forget the most potent source of new business is a whole bunch of very happy customers. Donna shares examples of companies that do it right, and we are proud to say Ruby Receptionists was included for our commitment to empowering every team member to practice WOWism and to create surprisingly delightful moments for our customers.

Tune in to hear the full interview here!

 

Ruby News

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News

Kate Winkler wins 2021 ‘Female Executive of the Year’ Gold Stevie® award

Attracting employee amid labor shortage
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Where have the workers gone? Companies pivot to attract employees

Designing people-centric customer service training
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Text: CFO of the Year
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Jace Thompson named CFO of the Year

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Multiple promotions of women leaders at Ruby

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Rubys hiring up to 100 new employees

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Ruby expands into Arizona

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Ruby earns two Stevie awards

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Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

In this article by Grant Polack on MarketingProfs, explore six naming trends that can help your brand and business stand out from the crowd. Trends include compound names (think Netflix, Snapchat) visual names like Apple, Red Bull, or Zipline, or creative domain names that are memorable like SquareUp.com, TrySwell.com and hey – CallRuby.com!

Get the scoop on all six trends here!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

New product update: call-tagging.

Reading time:
Virtual receptionist call-tagging

Prioritize Your Communications & Track Your Leads

As business owners, you often share with us that you have competing priorities and your time is one of your most precious resources. Ruby is excited to share our new Call-Tagging feature, which provides you with valuable call data insights. This new feature can help you focus your daily efforts on what matters most to you, whether it is contacting leads or following up with current clients.

Receptionists now identify each call with a tag, such as Lead or Current Client, and that information flows into our web and mobile apps, helping you to see the volume of those calls, and find them more easily.

This feature has launched with a small set of tags:

  • Lead
  • Current Client
  • Solicitation
  • Your company calling Ruby
  • Other

We plan to expand the tags as we hear from you on what additional tags would be most useful!

Prioritize Your Communication

The Ruby mobile app now highlights calls that are leads, ensuring you never miss an opportunity. On the dashboard and in the Activity Section, leads will have a visible lead tag. Armed with this insight, you can more easily prioritize which calls need your immediate attention.

Worried that you might have missed an important call from a current client? Head on over to the Activity Section where you can filter your activity by tag, and easily see calls from your current clients that you might have missed. Create a filtered list of just the types of follow-ups you want to focus on—whether that is a lead who left a voicemail, or current clients who left a message—and do that all while you are in your office or on the go!

Track Your Leads

Your dashboard on my.callruby.com now gives you a snapshot of your customer call activity for the last 7 days, helping you to quickly see if that new marketing investment, such as a Facebook ad, is driving new leads to your business.

Using the Activity Section on my.callruby.com, you can filter your activity to see all activity by a specific tag and in a specific period of time. Export your activity and overlay your own information on marketing dates and campaigns for deeper analysis and insight.

Use the “Current Client” tag to filter your activity to just current clients and see how your customer marketing might be driving engagement with your customers. Or use it as a to-do list by selecting the “Lead” tag to prioritize who to call to win business.

Ruby is excited to put more data in your hands to help you grow and run your business, and looks forward to your feedback on this new feature!

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Your complete guide to the virtual office.

Reading time:
A complete guide to live receptionists in a virtual office

Do you know how I like to spend a day at the office?

Sipping on a cappuccino at a favorite coffee shop. Preferably, one that’s located sea-side with a view. Or cuddling with my cats, wrapped in blankets, being productive and cozy, while drinking ever more coffee.

Sound dreamy? It sure is.

Sometimes I can do this because I want to, other times I do this because I need to.

And the good news is: working remotely doesn’t come with the constraints you might imagine. The vital person-to-person interactions that keep many businesses alive and thriving are still possible from the comfort of…well, wherever.

Read on to learn the ins and outs of going virtual.

What is a virtual office?

Remember the days of being shackled to a desk by landline and typewriter?

Me neither.

But, what I do remember, is the need to report to the same location to be able to successfully collaborate with my team, and accomplish 90% of my work.

Times have changed.

Now, in all of its on-the-go, work-from-wherever glory, the virtual office is the modern-day business solution to traditional bricks and mortar. According to Wikipedia, a virtual office is:

“The operational domain of any business or organization whose workforce includes a significant proportion of workers using technology to perform their work at home.”

In other words, a virtual office primarily exists in cyberspace i.e., without a designated physical location. Employees can work from virtually (heh) anywhere with an internet connection.

What do I stand to gain with a virtual office?

In addition to your freedom, there are financial gains to be made from going virtual.

The overhead of buying, leasing, and maintaining a physical location can be a daunting expense for many businesses. The virtual office frees up more capital to reinvest in your company.

Then, there’s the flexibility factor. You and your team can work where and when you work best, which translates to less stress, better work, and happier employees.

How much happier? 82% of telecommuters have reported lower stress levels than when traveling to an office. This, coupled with reduced turnover and the ability to broaden your talent pool outside of your geographic location (get the cream of the crop!), puts the virtual office in a favorable light.

So what about accountability?

Great question.

Working remotely requires a particular mindset. You need go-get-’em employees who are motivated and self-directed.

That said, virtual works! In a study by SurePayroll, 86% of respondents say they hit maximum productivity when working alone. Their managers agreed; two-thirds reported workers are more productive than their in-office counterparts.

Not to mention, the promise of working how you want can be a powerful motivator. Equip yourself with the proper tools, and checking in with your team is easy-peasy.

How do I manage a virtual office?

If you’re using productivity or project management apps in your business, you’re already halfway there. These apps will become the lifeblood of your new virtual office.

Video conferencing tools like Zoom make an online meeting super simple. Collaboration tools like Slack offer a space for individuals and whole teams to interact. The faces, voices, and input of your team are always a click away.

Besides the human factor, project management tools like TeamWork, Asana, Trello, or Basecamp keep everyone on the same page, even if they’re on different points of the map.  

Look to sites or apps like Harvest or TimeCamp to generate activity reports and invoices from one location.

If there’s a function you aren’t managing online yet, there’s an app for that. Do some online research, ask around, capitalize on free trials, and get yourself equipped with the right technology mix.

Can virtual receptionists help my virtual office?

Just as there are tools that replace inter-work communication and project management, Ruby is there to help replace the loss of an in-office receptionist.

“But what about our customers? Won’t it be weird for them to engage with us? How do they call us without a desk phone?”

So glad you asked. Let’s talk customer contact.

In addition to video conferencing tools like Skype and Zoom, there are offices you can rent by the hour when you need a place outside of your home office that’s not buzzing with espresso machines.

When it comes to appearing less piecemeal and more official, relying on a virtual receptionist and online chat services can be your best business move.

Enter Ruby.

Our virtual receptionist services + live chat service + your virtual office = Virtual Love.

We are in the business of representing over 10,000 companies—virtually. From our offices (yes, we have physical locations for quality assurance), we establish relationships and a professional appearance for over 10,000 companies nationwide.

So, I suppose you could say it takes one to know one.

How Ruby solves the need for a live receptionist:

  • Present a professional, seamless front. Your callers will likely assume that Ruby’s receptionists work right in your office. We answer the way you want us to, with our highly customizable service designed to fit the unique needs of your business. From 24/7 live call-answering and transferring, taking messaging, making outbound calls, scheduling and more, you receive all of the skills you’d want from an in-house receptionist, without actually hiring one.
  • One number to rule them all. Still, taking business calls on your personal cell phone? We can help with that. Whether you’re a one-human show or a team of ten, having one central number for your customers to call eliminates potential confusion between both you and your customers, as well as between you and your teammates. Port your local number over to Ruby (or we can give you one), and we’ll handle the rest. You’ll be able to make calls (and text!) on your business number from your cell phone. Same convenience, more privacy, better customer experience!
  • Live chat for your bottom line. We also have a live chat solution for meeting your customers (and prospects) where they are, 24/7. This means that you don’t have to expend your important labor and time on tasks like constantly monitoring the chatbox on your website; you can rest assured we’re on it. People can interact with your business on their terms, while you continue to work on yours.
  • Keep it human. You could opt for phone trees and chat-bots, but there is nothing more frustrating for a customer than having to press “0” until their thumb falls off or meeting a dead-end with a chatbot incapable of answering their nuanced questions. Create a customer service experience that makes you and your business feel accessible to your clients, no matter where you might actually be!

Ruby’s Live Receptionist Services

Whether you’re looking for a better way to run your business or simply needing a little extra wiggle room in how you work, going virtual is probably a lot more viable than you would have expected.

Where would YOU and your business go if there wasn’t an office-located desk holding you back?

Dream big.

Need more information?

Check out our (free) ebook to get the inside scoop.

GET THE GUIDE

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Surviving the iBuy infographic.

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Surviving the iBuy

Discover how real estate agents are differentiating with personalized service in our free infographic: Surviving the iBuy!

In our infographic you’ll discover data around client expectations, agent availability, the cost of missed connections, and how chat and receptionist services can help.

Get the Infographic!

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I’ll let you in on a secret of business communication: speaking in a formal way doesn’t always make you sound professional. 

In fact, dear sirs and madams, one’s thoroughgoing and gratuitous reliance on the utilization of ostensibly pro forma linguistic habits can have the unintended consequence of causing said individual to stultify, obfuscate, and alienate.

See what I mean? Formality can sound dull, stilted, and old-fashioned. It can make you seem robotic—or like you’re overcompensating for a lack of confidence. And ultimately, it can push people away rather than drawing them in. 

But you also can’t talk to every caller the way you’d talk to your best friend. Professional business etiquette—be it over the phone, in person, or via text, chat, or email—is a delicate balance. It requires an awareness of context and a sensitivity to your audience. 

You want to be friendly and make a personal connection. But being too familiar, too fast, can make callers respond like Stephanie Tanner.

For callers, overly casual translates to “rude.”

What does proper business phone etiquette sound like? What does it take to answer in a way that sounds friendly, yet professional? 

It’s easier to answer these questions in the negative. Here are a few things not to say when picking up the phone:

“Hey.”

“Sup?”

“[Name] speaking.”

“Yes?”

“Who’s this?”

“What do you want?”

Notice anything about these kinds of greetings? They’re all abrupt and unhelpful. Not only are they startling to the person on the other end, but they fail to provide any useful information for anchoring the conversation. The most we’re getting is a name—nothing about what the answering party can do for the person calling.

The key to effective and professional business communication—or any form of communication, for that matter—is to focus on the other person. Make them smile. Make them feel comfortable. Listen to them. Serve their needs. Treat them how you’d want to be treated.

Of course, this is easier said than, well, said. Etiquette doesn’t come naturally for everyone, and calls don’t always arrive at opportune moments. You may be busy, tired, stressed out, or flustered when the phone rings. You might panic and start overthinking. 

Four tips for keeping business communication friendly and helpful.

Don’t worry—if you’ve ever engaged in a conversation with a stranger, you know how to do this. The next time you get a call, pause, take a deep breath, and remember these four tips:

1. Enunciate and use standard grammar. This goes for every medium your company uses to communicate with customers, from phone calls to email to social media. It can be tempting to respond quickly with a “thx! ur awesome!”—especially when you only have 280 characters to work with. Spelling out words completely and correctly and using proper punctuation is worth the extra time; your customers will appreciate the extra care and, more importantly, the clarity.

2. Stay positive. Expressive phrasing can make a huge difference in the tone of the conversation. “Absolutely!” and “Certainly!” sound much more enthusiastic than “Yeah” and “Sure.” You’re glad to have their business—don’t be afraid to show it.

3. Offer assistance. Keep on the lookout for additional ways to help. If you’re unable to do something, propose a different solution. “Let me…,” “I’d be happy to…” and “I’ll gladly…” are just a few effective solution starters.

4. When in doubt, think of Grandma. Here’s a fun and useful mental exercise: think about what it would sound like if you added “Grandma” to the end of your sentences. “I can’t do that, Grandma.” “What do you want now, Grandma?” Yikes! Just writing it makes me want to call my grandmother and apologize.
Balancing formality and a casual attitude can be challenging, but remember: it’s all about your customers. Your job is to make them feel comfortable and create a connection. After all, people do business with people they like. Plus, if you can delight your callers, you might just find yourself starting to enjoy talking on the phone.

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Does your business need an answering service?

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How to use YouTube Live to engage your clients & audience

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Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

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Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

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Ruby chat services overview.

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Discover how Ruby’s new chat service brings the power of personal connections to your website!

Ruby Content

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Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

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Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

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Ruby chat overview.

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Ruby live chat overview

Are you meeting your customers where they are? Your potential customers are already on your website, learning about your business. It’s time to start converting them with integrated live chat, staffed by US-based professionals.

In the Ruby Chat Services Overview you’ll discover:

  • The power of professional first impressions
  • The ROI of live chat
  • How Ruby Chat works
  • And more!

Start turning your anonymous web visitors into customers!

Download

Ruby Content

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Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

The Roofer Podcast with Jill Nelson

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Get More Qualified Leads By Using A Virtual Receptionist

One of the biggest and most consistent complaints about contractors is that they don’t answer the phone! Missed calls are missed opportunities. Discover how Ruby’s live virtual receptionist service helps small construction companies grow!

Listen on The Roofer Show Website


Ruby Content

View All
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Faces of Marketing

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Jill Nelson on the Faces of Marketing Podcast

Get a behind-the-scenes look at the making of Ruby on the Faces of Marketing Podcast with host Ryan Buchanan and Ruby’s CEO and founder, Jill Nelson! This innovative podcast explores the lives and stories of marketing and creative professionals. Tune in and listen to Jill share her influences, childhood, and career before the birth of Ruby!

Listen on Medium


Ruby Content

View All
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Video: Ruby acquires ProfessionalChats.

Reading time:

Now you can expand Ruby’s fantastic service to your website. We’re excited to share that Ruby has acquired ProfessionalChats, adding live chat to our service offering!

Ruby Content

View All
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
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The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

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10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.