What is live chat?

Live chat is a powerful communication tool. It allows a company’s website visitors to talk to company representatives in real time. That’s what live chat is, but what does live chat mean? It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the […]

The ROI of customer service

Looking for an easy way to boost business profits, improve brand affinity, and drive customer loyalty? All you have to do is pick up the phone. In today’s omnichannel world, you might think inbound phone calls are a thing of the past. We’ve all heard about how millennials and members of Generation Z hate picking […]