Business live chat: Have your cake and eat it too.

These days, it’s not unusual to interact with someone mostly or entirely online. Many of us have co-workers, colleagues, and friends we’ve only met over the internet. The same might be true for you and many of the people you serve. And potential customers (i.e. leads) want to meet you and your business online, too. […]

Omnichannel customer experience: what it means and how to do it right

Welcome to the omnichannel world. These days, the pressure is on for every business to provide an omnichannel customer experience.  Is your business keeping up?  There’s a good chance you’ve already worked hard to be present for your customers where they are most active, online and in person. Perhaps you’ve met your customers on social media, you’ve built an engaging website, your business lobby is warm and […]

Use Ruby to schedule appointments and save time.

What does your schedule look like? Do you have availability in the evening? Are there have any earlier slots available? What times are best for you?  If these kinds of questions drive you bonkers, you’re not alone. Businesses and professionals of all kinds lose untold hours every week arranging appointments and coordinating schedules.   Even supposedly quick scheduling conversations add up. Every interruption in your day […]

Automated lead capture: Why you need it and how it works.

Ready to turn your website visitors into leads for your business?   Ruby makes it easy—with our automated lead capture tool.  Automated what now?  “Automated lead capture” may sound like a mouthful, but it’s simple in practice.   Here’s a basic overview of how it works:  Someone visits your website. The lead capture tool initiates a conversation […]

This Women’s History Month, #ChooseToChallenge with Ruby.

Welcome to Women’s History Month! The month of March is dedicated to honoring the accomplishments of women. That includes women making change, leading businesses, supporting and caring for their families, and shaping the future right now. After all, we don’t just look back on history. We create history—by living through it. As we mark a […]