Discover how other small businesses have secured success by investing in customer communication.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
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Welcome to Ruby’s 2023 call trends report! Below, you’ll find comprehensive customer communication insights based on over 62 million calls our virtual receptionists answered on behalf of small businesses. Start scrolling to read though the complete report—or jump to the sections that matter most to your organization by using the buttons below.