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Solutions

Capture opportunities with 24/7 live chat.

Turn your website into an experience-making, data-gathering, lead-generating machine. Ruby’s live chat solution connects visitors with friendly, human professionals—expanding your reach and growing your business.

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Live Chat

Ruby's live chat team turns website traffic into leads.

At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. We use every chat as an opportunity to make a connection and collect actionable insights.

24/7 coverage

Your website doesn’t close at 5pm, and neither do we. Ruby is here 24/7/365 to connect with your visitors and offer help.

Responses in 60 seconds or less

With Ruby, website visitors can count on a response from a friendly, trained professional within a minute of starting a chat.

Website lead capture

We help you understand who’s visiting your site and why, collecting and verifying the information you need to prioritize sales follow-ups.

Mobile app

Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, set up notifications for new leads, and more.

Chat–call connection

Want to connect with a prospect when they’re most receptive? Ruby can make it happen by transferring the conversation to you, live.

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect your and your patients’ information.
Get started with live chat

Why use Ruby to manage live chat?

40% more conversions than other channels.

Your website is your digital front door. Visitors often want to learn or purchase something. We make it easy for them to do both.

42% of customers prefer chat.

You don’t leave callers hanging. What about website visitors? Use Ruby to deliver better online experiences.

200,000+ positive live chat ratings.

Our numbers speak for themselves. Ruby’s managed chat service earns consistently high ratings on review sites like Trustpilot.

Countless connections made.

If your customers’ or clients’ experiences online matter to your success, there’s no better option than Ruby.

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

 

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

 

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

 

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

 

Work from anywhere, never miss an opportunity, and make a great impression.

“Our first month using Ruby’s chat service has been extremely high yield—conversion rate over 50%! I’m hooked.”

Dr. Andre Mitchell

Healthcare
Cellulite Physician Services

Resources

Learn more about
generating business with live chat.

Live chat is one of the most important communication channels for growing businesses, yet many struggle to manage it effectively. Explore our resources to learn how chat provides better experiences and captures more opportunities.

Industry solutions

Legal
Home services
Business services
Financial services
Small businesses

Industries

Ruby for attorneys and law firms

Ruby is the leading client communication solution for legal professionals. Learn how our key features delight clients while increasing billable hours.
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Industries

Ruby for home services

Plumbers, roofers, electricians, HVAC technicians, landscapers, and other home services businesses depend on Ruby to save time and generate leads.
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Industries

Ruby for business services

Consultants, creative firms, IT providers, and countless others use Ruby to ensure clients experience the personalized service they deserve.
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Industries

Ruby for financial servicess

CPAs, CFPs, and other accounting professionals rely on Ruby to create personal connections with new and existing clients.
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Industries

Ruby for small businesses

Whether you just launched or have been serving your community for years, consider Ruby your partner for gaining and retaining customers.
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Ready to get started?

Ruby live chat pricing starts at $135 per month. Explore our plans and learn more about why 15,000+ businesses trust Ruby.

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Your partner in gaining
and retaining customers.

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