Capture more business with 24/7/365 live chat.

Capture more business with 24/7/365 live chat.

Never miss an opportunity to create an unforgettable experience and land your next big client. Ruby’s chat specialists convert website visitors into customers—and customers into passionate advocates for your business.

Explore how Ruby’s live chat solution works.

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First, your website visitors start a chat.

And they’re connected with a live chat specialist. We serve as an extension of your team—your customers never know the difference.

 

Next, we build a connection.

Ruby’s chat specialists are experts at real, unscripted conversations. And, because we charge per chat versus by minutes, our team takes the time to create a naturally flowing conversation that addresses all your visitors’ needs, ensuring a top-notch experience every time.

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Then, we transfer hot leads to your team.

We guide chat visitors through next steps like answering your business’ FAQs, collecting necessary contact details, and connecting calls directly to your sales team through our call-connect feature.

Finally, we send you an activity summary.

You’ll receive real-time notifications via email and your online dashboard. Easily view contact details and chat transcripts for quick qualification and follow-up.

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Demo Chat Today

Why choose Ruby Full-Service chat?

Build loyalty and stand out online. Adding Ruby’s chat solution to your website is the perfect way to ensure you’re able to support your current customers and engage with new ones before they move on to the next search result.

Real people fully-trained in the details of your business.

Ensure privacy that your business and your clients can count on with opt-in HIPAA compliant live chat services.

Our highly trained chat specialists connect with your online visitors each time they click the chat bubble on your site, typically in under a minute.

Ruby Full-Service Chat Features

Extended Business Hours

Business doesn’t stop at 5pm—and neither do we. Ruby is here 24/7/365 to connect with your website visitors and provide the help they need.

Lead Qualification

Ruby chat specialists collect and verify the information you need to prioritize your sales follow-ups. Our specialists tag each chat as a lead, actionable support, non-actionable support, or spam, helping you understand who’s contacting your business so you can maximize your team’s efficiency.

Call-Connect

Ruby’s call-connecting feature takes the website leads our chat specialists capture and connect them to you via your direct line. Our call-connecting team is available Monday through Friday, 5am to 6pm Pacific.

Mobile App

Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, review leads and other tagged conversations, and set up instant notifications for new leads.

CRM Integrations

Ruby integrates with multiple customer relationship management (CRM) systems to make it easy for you to track and manage communications with everyone you serve. When chats come in, our chat specialists use your CRM webforms to relay messages and keep your communications all in one place.

HIPAA-Compliant Communications

Use Ruby’s optional HIPAA-compliant services to safeguard your patients’ privacy. All our team members complete HIPAA training, and we have additional HIPAA security on site to help protect your information. Rather than sending your full messages via email or text, we will send you an email notification alerting you when you have a new message or voicemail. You’ll have access to every message and voicemail via our online portal at my.ruby.com, as well as the Ruby app.

So many reasons to love Ruby Chat.

So many reasons to love Ruby Chat.

When do you visit a business website? When you’re interested in a product and have questions that need answers. Treat your website like a storefront and capture leads the old-fashioned way: with live, friendly people ready to help—day or night!

Help your customers and potential customers solve a problem or connect them with someone who can navigate the nuances of their unique inquiry.

 

How people engage with businesses is changing and keeping up with customer expectations might just be the difference between barely-surviving and thriving.

Be consistently excellent and your customers will consistently choose to do business with you. It’s that simple.

We believe in the power of real people making real connections, but don’t take our word for it. Hear what our customers have to say at Trustpilot.

“Trust is what makes any kind of medical or therapeutic treatment successful. And we trust Ruby to be our all-inclusive safety net.”

“Patients should be able to reach us through whatever channel they choose, and connect with someone who represents our practice, at any time.”

A Guide to Website Chat

Discover the rise in the chat trend, and how it can better your business.

Real people in the people business.

Ruby’s awards, recognition, and unprecedented growth all come down to one thing: our culture of people-powered goodness.

Hello, I’m Cameron.

TRUSTPILOT

9.6
TrustScore

431 Reviews

Numbers don't lie

+20%

boost in new business leads.

10 hrs+

of distraction-free time gained back each month

10%

increase in customer happiness.

*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey

Try Ruby Today!

Dive in with a 21-day money-back guarantee*. If we don’t win you over in 21-days, you can walk away like it never happened.

*Cancel within 21 days or 50 chats, whichever occurs sooner. First-time users only.
Sales Support

Prero Orthodontics

“It’s about continuity of care—from the beginning to the end, across all touch points with our office.”

For most business owners, a client’s smile is a bonus. For Dr. Dovi Prero, it’s a lifelong pursuit. Since 2014, the Beverly Hills-based orthodontist has dedicated himself to putting smiles on his patients’ faces, in more ways than one.

 

“I became an orthodontist because of the relationship I can create with my patients,” said Dr. Prero. “It’s about the feeling of being taken care of, of another person’s interest in your success and self-esteem.”

 

In addition to cutting edge dental technology and orthodontic solutions, Dr. Prero’s practice is characterized by his passion for his work, commitment to his local community, and personal approach with every patient.

The Results

  • 24/7 accessibility for patients
  • Increase in lead generation
  • Average gain of $4,000 per new patient

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.

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