How Live Chat Works
First, your website visitors start a chat.
And they’re connected with a live Chat Specialist. We serve as an extension of your team, so your customers never know the difference.
Next, we build a connection.
Ruby’s live Chat Specialists are experts at real, unscripted conversations. The basis for long-term loyalty.
Then, we transfer hot leads to your team.
We guide chat visitors to next steps like answering FAQs and call transfers to your sales team. All while saving you time and saving you from distraction.
Real people in the people business.
Ruby’s awards, recognition, and unprecedented growth all come down to one thing: our culture of people-powered goodness.LEARN ABOUT RUBY
Numbers don’t lie.
- 20%+ Boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10%+ Increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.
*Cancel within 21 days or 50 chats, whichever occurs sooner. First-time users only.