Capture more business with 24/7/365 live chat.
Never miss an opportunity to create an unforgettable experience and land your next big client. Ruby’s chat specialists convert website visitors into customers—and customers into passionate advocates for your business.Watch our video
Explore how Ruby’s live chat solution works.
First, your website visitors start a chat.
And they’re connected with a live chat specialist. We serve as an extension of your team—your customers never know the difference.
Next, we build a connection.
Ruby’s chat specialists are experts at real, unscripted conversations. And, because we charge per chat versus by minutes, our team takes the time to create a naturally flowing conversation that addresses all your visitors’ needs, ensuring a top-notch experience every time.
Then, we transfer hot leads to your team.
We guide chat visitors through next steps like answering your business’ FAQs, collecting necessary contact details, and connecting calls directly to your sales team through our call-connect feature.
Finally, we send you an activity summary.
You’ll receive real-time notifications via email and your online dashboard. Easily view contact details and chat transcripts for quick qualification and follow-up.
Ruby Full-Service Chat Features
Extended Business Hours
Business doesn’t stop at 5pm—and neither do we. Ruby is here 24/7/365 to connect with your website visitors and provide the help they need.
Ruby chat specialists collect and verify the information you need to prioritize your sales follow-ups. Our specialists tag each chat as a lead, actionable support, non-actionable support, or spam, helping you understand who’s contacting your business so you can maximize your team’s efficiency.
Ruby’s call-connecting feature takes the website leads our chat specialists capture and connect them to you via your direct line. Our call-connecting team is available Monday through Friday, 5am to 6pm Pacific.
Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, review leads and other tagged conversations, and set up instant notifications for new leads.
Ruby integrates with multiple customer relationship management (CRM) systems to make it easy for you to track and manage communications with everyone you serve. When chats come in, our chat specialists use your CRM webforms to relay messages and keep your communications all in one place.
Use Ruby’s optional HIPAA-compliant services to safeguard your patients’ privacy. All our team members complete HIPAA training, and we have additional HIPAA security on site to help protect your information. Rather than sending your full messages via email or text, we will send you an email notification alerting you when you have a new message or voicemail. You’ll have access to every message and voicemail via our online portal at my.ruby.com, as well as the Ruby app.
Real people in the people business.
Ruby’s awards, recognition, and unprecedented growth all come down to one thing: our culture of people-powered goodness.LEARN ABOUT RUBY
Numbers don’t lie.
- 20%+ Boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10%+ Increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.
*Cancel within 21 days or 50 chats, whichever occurs sooner. First-time users only.