As a business owner and entrepreneur, your mind is never far from how to keep business churning (and hopefully growing!) month after month. Your success has likely come from your ability to wear many hats and roll with the punches. That being said, being flexible isn’t enough to guarantee business success. You’re also called to provide consistency in business operations and customer service.
So how do you stay flexible and consistent?
It’s a tricky balance and one that involves planning ahead to ensure you’re managing the day-to-day project workload without sacrificing the all-important customer experience.
You don’t need to clone yourself to run a successful business, but you do need a strategy for winning new clients, managing your business on the go, and carving out dedicated time each day to actually go on-site and do your job.
To help, we’ve put together a few items to consider as you strategize for how you can add more consistency to your business operations:
Customer Expectations
Especially with all the changes happening in our day-to-day lives, customers are really needing that extra reassurance that you can help them and their families stay safe during home visits and remodel projects.
Whether you’re taking extra time to explain all of the new safety procedures you’ve put in place to keep everyone healthy, or figuring out how to incorporate more video consultations and estimates to reduce face-to-face interactions, we know that these things often require additional phone calls and longer discussions as you set-up new bookings.
Having a strategy to accommodate additional phone time is key.
Balancing Your Home Life
With everything happening, you may find that your schedule is being disrupted by new routines. Whether your normal office is closed and you’re working from home, or you’re handling homeschool responsibilities for the first time, it’s quite possible that finding new ways to maintain consistency in your workday is one of your top priorities.
Having a strategy to ensure you can meet both family obligations and your business needs is key.
At Ruby, we know you’ve worked hard to build your business, and you can rest easy knowing we take pride in ensuring that every one of your business calls is handled by a friendly, professional customer service expert. So whether you’re on the road, at a job site, or taking a well-deserved break, you’ll rest assured knowing every call is handled by a customer experience expert.
For more areas you might want to consider as you plan to grow your business, be sure to check out our new ebook written specifically for home service professionals.
Let us know if we can help you in creating consistency for your business.
