Nothing beats curling up and pressing play on your favorite spooky TV series (if you’re able to keep your eyes open, that is).
But here’s a spoiler for you: mythical monsters really do exist.
Not the hairy, scary, scaly kind. We’re talking about the ones that creep their way out of our imagination and into the real world. The ones based on our fear of the unknown. The ones born from misunderstandings and miscommunications.
And for small business owners—the ones that get in the way of growing your business.
Get your customer service facts straight—with a little help from Ruby.
When it comes to customer expectations, it can be tough to separate fact from fiction. So, whether you’re wondering if…
- Customers will pay more for better service
- People always expect an immediate response
- Someone will leave over a single bad experience
- Customer service technology has replaced people
- Or if the phone call is truly dead
It can often feel like you’re being left in the dark. Fortunately, with the right tools and tips, there’s nothing to be afraid of.
That’s where our newest video series, X-pectation files: the truth about small business customers, comes in. In weekly bite-sized explanations, we provide your business with the insights it needs to solve today’s biggest business mysteries.
Get a sneak peek of the first video below. Afterward, make sure to sign up for this free series for more insights designed to help you build loyalty and boost your bottom line—or download our full-length guide to get started today!