Celebrating Our amazing receptionists with a new wage model.

celebration

Being an “Ambassador of First Impressions” is a tough job. You must be articulate, professional, decisive and, most importantly, utterly delightful. Our receptionists are highly trained in the art of human interaction and enjoy going above and beyond for our clients. It is through their hard work and dedication that Ruby has become a leader in delivering exceptional customer experiences, so it’s important to us they feel valued and appreciated for the meaningful work they do.

Last week we announced we would be increasing our starting wage for receptionists to $15 per hour. Additionally, receptionists will now receive regular wage bumps based on their time with Ruby, increasing to $16 per hour after one year and upwards of $19 per hour after four years. The announcement, which was delivered at our quarterly staff meeting by CEO Jill Nelson, has been met with widespread enthusiasm—not only from Ruby staff, but from the community as well. We are very thankful for the outpouring of support we have had from our clients and fellow businesses.

Our new wage structure joins many other programs we have in place that seek to incent, inspire, and empower employees each and every day. From our annual Happiness Journal challenge and “Five at Five Sabbaticals,” to our WOW Station and in-house fitness programs, we are always looking for ways to practice our values of Fostering Happiness and Creating Community within our own walls, so our staff is well-prepared to do the same for our clients.

Ruby News

View All
sentiment as a make-or-break predictor of success
Media

[Article] The importance of prioritizing a customer’s experience

The practicalities of going hybrid
Media

[Article] Tips to help companies build a permanent hybrid workforce

ruby names best answering service
Announcements

Ruby tops Fit Small Business’ best answering services for small businesses in 2022

solutions for construction's changing landscape
Media

Guest Article for Construction Executive

News

Kate Winkler wins 2021 ‘Female Executive of the Year’ Gold Stevie® award

Attracting employee amid labor shortage
Media

Where have the workers gone? Companies pivot to attract employees

Designing people-centric customer service training
Media

Guest Article: 5 Ways to Design Customer Service Training

Ruby continues to lead industry in employee investment
News

Ruby doubles down on training & progressive wage structure

Ruby Grasshopper collaboration
News

Ruby and Grasshopper provide end-to-end phone solution for businesses

how businesses can address labor shortage
Media

[Column] With Oregon’s talent shortage, what workers really want

lifelong customer podcast
Media

[Podcast] Marketing insights with Rebecca Grimes

Ruby partners with Scorpion
News

Scorpion and Ruby partner to help customers manage their digital marketing-driven growth

Text: CFO of the Year
Media

Jace Thompson named CFO of the Year

Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.