Cellulite Physician Services case study: Perfecting client experience

Doctor holding tablet with Ruby's Cellulite Physician Services case study on screen

Dr. Andre Mitchell, owner and Medical Director of Cellulite Physician Services, wants to make sure his clients have the best experiences possible. That may mean providing a client with their favorite music, aroma preference, temperature setting, or beverage of choice, among other things. 

Until recently, however, there was a major gap. Dr. Mitchell knew his website was missing the mark.

“I wasn’t necessarily losing potential clients through my website,” he said. “But I wanted find a way to answer questions in real-time to provide that extra level of service.”

After learning about Ruby’s managed live chat solution, Dr. Mitchell saw a chance to bridge the gap.

Read our case study for the full story. You’ll learn how Cellulite Physician Services has used live chat to…

  • Deliver personalized, responsive client communication online
  • Never miss an opportunity to gain or retain business
  • Increase lead-to-conversion rate by nearly 30%

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