From First Impressions to Meaningful Connections with Christina Burns.

From First Impressions to Meaningful Connections: Creating delightful client experiences to grow your practice from Greg McLawsen on Vimeo.

Christina Burns, Director of Support & Content Marketing at AdBlock (and formerly Ruby’s VP of Customer Success), joined Greg McLawsen of Sound Immigration to answer a familiar question: What do people mean when they say “up your customer service game?”—a question that is especially relevant in the ever-competitive legal field.

In their conversation, Christina and Greg discuss:

  • The power of first impressions
  • The impact of human connection
  • How to create your own service pyramid for customer service success