How customers interact with businesses has radically changed over the last year.

Websites are now less of a luxury and more of a “front door” to businesses both big and small. With this shift, live chat has grown exponentially. Learn more about the benefits of live chat in our guide!

Virtual receptionist sitting at desk

What's in the guide?

The background of live chat

The rapid growth of virtual chat

How chat can enhance customer service

The ROI of Ruby Chat


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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.