Are you overlooking the foundation?

Your customer service is strong when it comes to quality and technology, but something important is missing. Maybe it’s difficult for people to find and contact your business, or your information is out of date. Maybe your business has a hard time keeping up with spikes or drops in call volume. Maybe your team and tools aren’t set up to meet the demands of the people you serve. Or maybe it’s a combination of all the above. In any case, once you build a more solid foundation, you’ll be well on your way to optimizing customer service. Fortunately, that’s the easy part—and Ruby can make it even easier, wherever your business is at.