Well, it’s a start!

We’ll be frank: your business needs a customer service makeover. Your technology and team just aren’t where they need to be to meet the expectations of the people you serve. But on the bright side, you took this quiz, which means you’re now aware of your gaps and you’re already on your way to improving your customer service. Now, it’s time to build on that foundation by incorporating the right people and tools to make your business truly customer-centric. At Ruby, we make it easy for anyone to do just that quickly and cost-effectively. Learn how it works.

Additionally we recommend taking a look at Grasshopper, a virtual business phone and messaging tool purpose-built for businesses like yours. They provide a easy to use business communications tool all on your own personal mobile phone, ensuring you keep customer conversations organized and look professional for your customers. Learn more here.

Take the first step.

Enter your email to get a host of resources to help you build your customer service foundation, including ensuring your online presence is up to date and you’re answering calls when they come in.

Your scores:



Your foundation needs improvement.

Quality of service


Your quality of service needs improvement.



Your technology needs improvement.

Ready to get started?

Ruby’s virtual receptionists can help you start delivering exceptional customer service.