People like helping people. The work of customer service—brightening someone’s day, solving a problem they’re facing, connecting them with the information they need—can be its own reward. It just feels good.
Effective training allows employees to delight customers by being their best selves. It’s a sure way to increase customer satisfaction while engaging your key employees.
Ruby’s Senior Director of Organizational Development shares five tips for designing your frontline employee training to be more customer-centric in this guest contribution for Customer Think.