10 questions to ask a virtual receptionist provider

Selecting a virtual receptionist for your business can be tricky. How do you know what features will best meet your needs, at a cost you can afford—all while giving your customers an exceptional experience?

We’ve created a list of 10 questions and a scorecard to help you conduct a thorough evaluation of any virtual receptionist service. This resource provides a detailed explanation of each question, as well as what to look for in a response. Additionally, we cover commonly requested features and industry lingo, so you can best articulate your needs to the services you evaluate.

Simply print this page off as a cheatsheet to have next to you for each call!

Ask the right questions.

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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.