Ruby.com, the premier provider of live virtual receptionist and chat services for small businesses, rang in February with the company’s first Stevie Awards — a Gold and Silver — in addition to being named the fifth largest technology service provider in Oregon and Southwest Washington by the Portland Business Journal.
Ty Sorensen, Director of Sales Operations for Ruby, received a Gold Stevie for “Sales Operations Professional of the Year,” in honor of his work streamlining sales processes and replacing almost every piece of technology in Ruby’s sales tech stack. Additionally, Ruby’s Learning & Development department received a Silver Stevie award for “Customer Service Training Team of the Year.” The team’s successful development and implementation of a remote training program in just five short weeks reduced onboarding ramp time by 10% and successfully onboarded more than 175 new hires in under four months.
“Our team amazes me daily with their desire to go above and beyond, and it’s wonderful to see those efforts celebrated on an international stage,” said Ruby CEO, Kate Winkler. “These operational teams work so furiously behind-the-scenes to ensure other Rubys can easily do their jobs — whether helping new customers experience the value of Ruby or setting new hires up for success — which in turn enables the company as a whole to grow.”