Ruby doubles down on training & progressive wage structure

Ruby continues to lead the industry on policies designed to support its new hires and provide avenues for growth within the business, ensuring the customers of Ruby’s small businesses continue to receive the high-quality experiences for which the company is known.

“Ruby aims to be a leader in offering a living wage for work that is critical to the small business community, and in fostering growth among employees throughout their careers,” says Kate Winkler, Ruby CEO. “We have always prioritized investing in our people and will continue providing numerous opportunities and incentives for frontline team members to build their career at Ruby.”

Since January 2021, Ruby has increased frontline wages by 10.5% and has accelerated the timeframe for additional increases and promotions based on tenure and performance. New Rubys are eligible for raises after 90 and 180 days, and on their first anniversary, followed by additional wage increases every six months thereafter.

Ruby has also pivoted its operating model since the rise of the pandemic from 100% on-site to a flexible model to better meet employees’ needs once their offices reopen. Many employees have also taken advantage of opportunities to split shifts to help balance the needs of home life with work. And though Ruby can already tout an award-winning training program, the learning and development team recently announced additional improvements to further support new hires during their first 90 days on the job.