Ruby publishes “The Shifting State of Healthcare”

Ruby, the premier provider of live virtual receptionist and chat services for small businesses, today published a guide outlining the trends impacting medical practices, the rapid adoption of telehealth’s influence on patient expectations, and the necessary changes to compete in the healthcare landscape successfully. 

“The changes you make now to help your practice compete in the coming year can make all the difference,” says Michelle Winnett, Vice President of Partner & Strategic Marketing for Ruby. “One of the most pivotal ways to plan for success is to prioritize the patient experience. Establishing processes that build trust, especially as more patients rely on digital pathways to book and receive the care they need. It’s never been more important to provide warm, personalized service that creates a meaningful human connection.” 

Ruby’s guide outlines several methods for combating patient churn while also avoiding staff burnout, including: 

  • Enhancing convenience through telehealth solutions 
  • Augmenting staff with professional, secure customer experience services like virtual receptionists 
  • Offering online communication channels such as live website chat to address FAQs, provide safety information, and schedule appointments 

The guide, “The Shifting State of Healthcare: Innovations to Help Your Practice Compete,” is available for free at www.ruby.com/guide-the-shifting-state-of-healthcare/ 

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.