Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

Ruby®, the premier provider of live virtual receptionist and chat services for small businesses, is proud to be partnering with the Residential Assisted Living National Association (RALNA). Ruby’s focus on compassionate, consistent communication paired with 24/7, HIPAA-compliant services reduce healthcare staff’s burden as they balance patient care with external calls and online chats.

“With everything healthcare staff are experiencing right now—combating a deadly virus, distributing a vaccine, maintaining their mental health—it’s an impossible expectation also to be the ideal customer service rep for the business,” said Kate Winkler, CEO at Ruby. “We’re there to deliver that human touch so staff can focus on patient care. We take that responsibility very seriously through extensive empathy training for our team and smart technology that keeps our customers informed on any conversation.”

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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.