Ruby®, the premier provider of live virtual receptionist and chat services for small businesses, is proud to be partnering with the Residential Assisted Living National Association (RALNA). Ruby’s focus on compassionate, consistent communication paired with 24/7, HIPAA-compliant services reduce healthcare staff’s burden as they balance patient care with external calls and online chats.
“With everything healthcare staff are experiencing right now—combating a deadly virus, distributing a vaccine, maintaining their mental health—it’s an impossible expectation also to be the ideal customer service rep for the business,” said Kate Winkler, CEO at Ruby. “We’re there to deliver that human touch so staff can focus on patient care. We take that responsibility very seriously through extensive empathy training for our team and smart technology that keeps our customers informed on any conversation.”