How attorneys are balancing expectations & reality in a changing industry.

We live in the 24/7 instant-communication, pause-resistant world. Client expectations are higher than ever.

A recent Ruby survey, paired with annual Clio survey data, identifies issues around responsiveness, lead generation, building client retention, and more!

What's in the guide?

Data around client response time & quality expectations.

Survey results from attorneys across the country.

The potential ROI of removing yourself as the first point of contact.

Five things Ruby can do for your business.


Already a Ruby customer?

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.