Transparent Metrics Create Employee Buy-In

Photo by Procsilas Moscas
Photo by Procsilas Moscas

How transparent is your company? Do your employees know how well your business is doing? Sharing your metrics lets employees know you trust them, and that’s a powerful motivator. And once they understand where the bar is set, they’re better equipped and inspired to achieve and even exceed it. So what can you do to demonstrate transparency and trust?

  • Present the “State of the Company” at your staff meetings. We hold quarterly staff meetings, and in addition to kicking off new incentive campaigns and creating community, we also get a good sense of how healthy Ruby is and whether we’re on track for the year.
  • Hold a Daily Huddle. Brief standing meetings are great for many reasons, including better cross-communication between departments and motivation for or help finishing a big project. Try reading a few of your departmental metrics as well — it’s a great way to keep the whole company informed on what’s going on on a day-to-day basis. For example, at 10:10 every morning, we look at how many clients we have, call statistics, and revenue goals, just to name a few.
  • Host a “Fun with Financials” class. It’s one thing to have open books, but what if your employees aren’t familiar with how to interpret balance sheets and expense reports? Each quarter, Ruby CEO Jill Nelson leads a two-hour class, introducing some basic accounting practices and shows Rubys our actual books.

Best of all, when your employees are informed about the health of your business, they’ll be more invested in its success!

 

 

Additional reads you may find interesting...

View All
Title card with text: Targeting and tools: small business marketing, Mike Gaydos, DSG Digital Marketing
Small Business Tips

Ruby partner feature: Targeting & tools—small business marketing with DSG

Wall clock nearing 8:00 on pink background

Using virtual receptionists for part-time answering

Person talks on phone in snowy outdoor environment
Small Business Tips

How to manage difficult customer conversations this holiday season: 3 examples + tips

2021 Legal Trends Report: gavel with scale of justice on desk
Legal Practice Tips

Clio 2021 Legal Trends Report: in summary

Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.