Deliver personal experiences online and over the phone with one central point for communication.
Teaming up with best-in-class organizations to grow your business.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
Discover how other small businesses have secured success by investing in customer communication.
We analyzed 62 million calls small businesses received from 2018 to 2022. Explore the insights—from new customer growth over the phone to changing rates of frustrated callers, robocalls, and more.
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Are consumer expectations higher than they used to be? Can robots really deliver personalized experiences?
Some customer service myths are easy to see through. Others, not so much. And while it’s true that the answers are often just a couple of clicks away—most small business owners can’t afford to spend the workday searching for clues.
Fortunately, we’ve done the legwork for you. Our team of sleuths has reopened nearly 20 years worth of customer service case files in order to tackle today’s biggest small business misconceptions. Join us as we shine a light on these questions in weekly bite-sized video explanations!
Do people expect responses immediately?
Is the phone call dead?
Is one bad experience all it takes to lose a customer?
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