Virtual receptionists: the full guide for small businesses

The definitive guide to virtual receptionists for small businesses: illustration of a virtual receptionist

What is a virtual receptionist?

What does a virtual receptionist do?

How do virtual receptionist services work?

If you’ve been searching for the answers to these and similar questions, search no longer.

Here at Ruby, we’re the original home of virtual receptionists. In fact, we were among the first to use the term. And since 2003, our receptionist team has helped thousands of businesses grow, save time, and delight their customers and clients.

We know finding answers online about virtual receptionists can feel overwhelming and confusing. So, in the interest of informing and empowering small businesses—and the world at large—we’ve put together a definitive guide that contains everything anyone should know.

This guide distills our years of experience into one handy resource. Feel free to explore it beginning to end, or jump to any topic you’d like to learn more about.

  • If you’re completely new to the concept of virtual receptionists, this is the perfect place to start.
  • If you’re thinking about using a virtual receptionist solution for your business, you’ll find the answers you need to make an informed decision and choose the best option.
  • If you’re researching for someone else, are interested in a receptionist career (we’re hiring, by the way!), or are simply curious about this topic, we have the information you need.

The guide covers the following:

Ready to dive in?