Smile! It’ll Do You and Your Callers Good!

Today’s guest blog post is by virtual receptionist Jenny B.! We asked her what she recommends for folks who answer phones as part of their job. My best advice for a receptionist, or even someone answering their own calls? Smile! It sounds silly, but callers can absolutely hear that smile. It changes your whole tone […]

Is Your Business Set Up for WOW-Worthy Service?

Part Two in the “Ruby Service Pyramid” series. At Ruby, every day, every call, every email is an opportunity to WOW our customers and create meaningful connections. And while providing this level of service is something we have always strived to do, it is a constant discovery of how we can be better, and it’s taken […]